Lead Dorm Monitor at Chicanos Por La Causa – Albuquerque, New Mexico

Growth Opportunity - Start developing your leadership skills!

Our growing shelter team in New Mexico is searching for Lead Dorm Monitors. If you align with CPLC's core values of Community, Ownership, Respect, Empowerment, Integrity and Quality, we cannot wait to meet you.

SCHEDULE - In-Person
We are hiring for a variety of shifts: Day, evenings, and overnights. Schedules include holidays and weekends and are subject to change based on programmatic need.

ABOUT GATEWAY WEST
Gateway West is the City’s largest shelter and serves an average of 600 people per night, with cold winter nights bringing in more than 700 people. The shelter offers a safe and welcoming environment to men and women experiencing homelessness in Albuquerque. The center is open year-round, offering meals, a warm bed, and secure under-bed storage. Shuttle service is provided daily. Gateway Center provides low, barrier, trauma-informed overnight beds for transition to housing. The shelter provides easy access to services needed for case management, job searching, and other supportive services. Success is an exit to safe, stable housing, and a plan for on-going suport.

OBJECTIVE AND POSITION SUMMARY
The Lead Dorm Monitor is responsible for maintaining a safe, clean, and supportive environment within the shelter dormitory while also serving as the supervisor in charge when supervisory staff are not present. This position includes all Dorm Monitor responsibilities with the addition of providing leadership, shift oversight, and escalation for staff and operations.

SUPERVISORY RESPONSIBILITIES

• Acts as supervisor in charge during assigned shifts in the absence of a Shelter Supervisor or Shift Supervisor.
• Provides direction, guidance, and mentorship to Dorm Monitors and Intake staff.
• Ensures proper shift coverage, accurate documentation, and smooth transition of information between shifts.
• Reviews incident reports, census counts, and other documentation for accuracy before escalating to supervisors.
• Provides input on staff performance and operational concerns to Shelter Supervisors/Managers.
• May directly oversee frontline staff

SPECIALIZATIONS

• Crisis Intervention: Expertise in recognizing and managing crises effectively, providing immediate support to residents in distress.
• Conflict Resolution: Skilled in mediating disputes among residents and promoting peaceful coexistence.
• Mental Health Awareness: Understanding of mental health challenges and ability to provide support or referrals.
• Cultural Competency: Ability to work respectfully with diverse populations.
• Community Resource Navigation: Knowledge of local resources, services, and programs to assist residents.
• Safety and Compliance: Familiarity with shelter health and safety standards.
• Group Facilitation: Organizing and leading group activities that foster community.
• Trauma-Informed Care: Ensuring services are delivered with compassion, safety, and respect for those impacted by trauma.
• Staff Leadership: Ability to provide direction and mentorship to peers, supporting professional growth.
• Schedule & Shift Management: Skills in ensuring dorm coverage, leading transitions, and maintaining continuity of care.
• Data & Documentation Oversight: Competence in reviewing incident reports, census counts, and logs for accuracy.
• Operational Problem-Solving: Ability to identify issues in real time and act quickly to maintain safe operations.

MINIMUM QUALIFICATIONS AND COMPETENCIES

• High School Diploma or equivalent required; some college in social services preferred.
• Minimum 1–2 years of experience in a shelter, residential, or human services setting.
• Strong interpersonal skills with ability to de-escalate conflict and respond to crises.
• Ability to exercise sound judgment and act as shift lead in the absence of a supervisor.
• Understanding of trauma-informed care, homelessness issues, and available community resources.
• Basic computer skills for reporting; HMIS knowledge preferred.
• Bilingual (English/Spanish) preferred.

TOTAL REWARDS
We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits to serve you and your family.

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Pet Care, Life Mart Purchase Discounts
• Tuition Reimbursement for qualifying degrees
• Mileage Reimbursement for qualifying roles
• Identity Theft Protection& Voluntary Benefits