Intake Specialist at Triumph Treatment Services – Yakima, Washington

"Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.”

Current Schedule will be: Mon-Fri 10a-7p

Position Summary: The person in Intake Specialist position is primarily responsible for navigating and receiving incoming clients and their needs, including registering clients in CareLogic, performing intake interview, inventory of client items, connecting them with appropriate mental health and/or Substance Use Disorder (SUD) services.

CORE COMPETENCIES

Collaborates with Others

Collaborating cohesively and in a helpful manner to accomplish shared objectives alongside peers.

• Recognizes and honors the contributions and hard work of others.
• Offers valuable and actionable feedback to peers in a constructive and professional manner.

Acting with Empathy and Compassion

Genuinely understand and respect for others' perspectives and emotions. Strive to foster a culture of compassion, empathy, and support that extends beyond our walls.

• Maintains open and effective communication channels with team members.
• Stays open, curious, and flexible to suspend judgments and evaluations when considering what others offer.

RESPONSIBILITIES:

• Register clients in EHR.
• Assess client needs
• Perform Intake Interviews
• Maintain and adhere to confidentiality guidelines.
• Screen clients with mental health and addiction related screening tools prior to participation in integrated evaluations.
• Attention to detail with proficient planning and organizational skills, prioritize and successfully complete job demands.
• Assist clients in accessing and completing inpatient applications.
• Attend meetings, and training which may require additional hours.
• Be punctual and communicative with supervisors.
• Ability to work independently and/or with minimal supervision, as well as ability to clearly follow supervisor and/or superior's instructions.
• Support staffing needs in the houses as needed
• Other duties as assigned.

PREFERRED SKILLS:

• Competence in utilizing data programs, including Excel, EHR and Word is desired
• Technical writing skills are desired.
• Strong organizational skills are a must.
• Attention to detail are a must.
• Maintain outstanding customer service to clients.
• Ability to interact with clients, understand cultural differences and apply skill in working with people of varied social, ethnic and economic backgrounds.
• Awareness of Trauma Informed Care and ability to interact with colleagues and community members in a professional manner.
• Flexibility and adaptability to stress and ability to work under stressful situations.
• Ability to problem solve and utilize conflict resolution skills for effective outcomes.

QUALIFICATIONS AND REQUIREMENTS

Education:

• High School Diploma or GED required.
• Associate of Art of Science degree preferred or equivalent combination of education and work experience.

Experience:

• In-person customer service or healthcare

Licenses/Certificates/Registration:

• Driver’s license and insurance

WORKING CONDITIONS

1. Comprehension
   1. Ability to understand, remember, and apply oral and written instructions or other information.
2. Reasoning and Decision Making
   1. Ability to plan, organize, and carry out assignments from management staff with minimal direction.
   2. Ability to analyze situations and make decisions that moderately impact the immediate work unit.
3. Organization
   1. Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines.
4. Communication
   1. Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally.
5. Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions.
   1. This position requires standing, walking, and bending for long periods.
   2. This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects.

https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:a6ba6f7b-32b5-40d4-9859-96467a8de0e8

Benefits:

We offer a comprehensive benefits package (full time employees) including:

• Medical, dental, vision, life, and supplemental insurance
• Health savings, flex spending, and dependent care accounts
• 401K with employer matching
• Paid vacation, sick leave, and holiday pay

For additional information on benefits:

https://triumphtx.org/wp-content/uploads/2024/09/EE-Benefit-Summary-09.20.24.pdf

Triumph Treatment Services complies with federal and state laws and applicable discrimination regulations based on any protected class as defined by law. Triumph Treatment Services specifically does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, non-job related sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability. This holds for all employment opportunities at Triumph Treatment Services.