Customer Service Manager at Amphenol HSIO – Austin, Texas
Amphenol HSIO
Austin, Texas, 78617, United States
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About This Position
The Customer Support Manager is responsible for overseeing the daily operations of the customer service department. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department’s progress and coordinating with upper management to find ways to enhance their customer service objectives among their employees.
A Customer Service Manager is responsible for ensuring the satisfaction of customers at all times. They typically have the following duties and responsibilities:
- Supervising the daily operations of the customer service department
- Creating a reliable customer loyalty program
- Setting customer service goals for team members and helping them reach those goals
- Interacting with customers and handling customer queries and complaints in a timely manner
- Maintaining relationships with profitable customers
- Making weekly and monthly reports and surveys
- Staying current on the latest industry trends and techniques
A successful candidate should have the following skills and qualifications so as to fulfill their daily duties:
- 5 or more years in a Leadership role
- Written and verbal communication skills
- Problem-solving skills
- Negotiation skills
- Patience, compassion and empathy
- A passion for customer satisfaction
- Time management skills
- Readiness to learn
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Job Location
Austin, Texas, 78617, United States
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