Public Safety Dispatcher at City of Aventura – Aventura, Florida

Responsible for carrying out two-way communications with law enforcement personnel. Work involves screening routine and emergency telephone requests for police services and relaying that information to police personnel in the field. Duties also include, but are not limited to, performing record checks for officers in the field, maintaining records of all available police units, and responding to requests. The position reports to the Communications Supervisor.

Lateral candidates are preferred. Lateral means you have previous experience with 911 Communications dispatching and/or call-taking.

Following the review of their application, candidates are required to complete and submit a Personal History Questionnaire. Applicants must fill out a detailed online Personal History Questionnaire that includes notarized forms and supporting documents. Furthermore, they must also undergo a pre-employment skills assessment called Criticall.

You will receive more information about this position via email. Please check your email, including your spam or junk folders, for these notifications.
Receives, processes, and routes routine and emergency information by use of electronic phone system, computer-aided dispatch (CAD) software, and emergency medical dispatch (EMD) software

Keeps track of other various forms of information, such as traffic conditions

Interacts and fields complaints from the general public, corporate sector, and other members of the public safety community

Makes phone calls to Reverse 9-1-1 members to check on their welfare

Maintains employee sick log while keeping various departmental supervisors informed of any activity via email or radio

Maintains communications work area and equipment to ensure that it is in clean and in working condition

Operates listed office machines as required

Enters data into standard office and departmental forms and/or logs, both manual and automated

Maintains dispatch documents and records; prepares dispatch incident reports

Performs other duties as assigned or as may be necessary.

Monitors individuals in holding cells for proper conduct, safety, and medical purposes

ADDITIONAL DUTIES

Assists the E-911 Manager and/or Communications Supervisor with overflow data entry and miscellaneous tasks.
Must pass a thorough background investigation, polygraph, psychological, medical, and drug screen. The ability to pass the Emergency Medical Dispatch (EMD) certification exam and obtain CPR/AED certification within 90 days of employment.

Your background will undergo a comprehensive examination as a component of the employment application process for a law enforcement agency. Elements of your life that you might regard as sensitive or confidential may be subject to investigation. All inquiries within the application and Personal History Questionnaire must be precise and thorough. Any instances of exaggeration, falsehood, or misleading statements may culminate in your disqualification as a candidate or, should you be hired, could result in your termination.

Preference is given to candidates who have at least three years of law enforcement dispatching experience and hold a Florida Department of Health Public Safety Telecommunicator Certification.

Requirements include, but are not limited to:

• High School graduation
• 2 yrs clerical and telephone experience
• Ability to speak clearly and distinctly
• Ability to discern an emergency from a non-emergency situation
• Ability to react quickly, calmly, and correctly in processing calls for emergency assistance
• Ability to simultaneously perform multiple tasks
• Ability to comprehend and carry out oral and written instructions
• Ability to obtain FCIC/NCIC certification
• Ability to monitor and comprehend FCIC and NCIC telecommunications systems in accordance with respective regulations
• Skills in typing and operating telecommunications equipment
• Operating two-way radio, telephone, and FAX equipment
• Ability to comprehend and carry out oral and written instructions
• Ability to establish and maintain effective working relationships with other employees and the public
• Ability to exercise tact, diplomacy, and courtesy in dealing with a variety of people
• Ability to work with minimal supervision

Or an equivalent combination of schooling, training, and experience that provides the required knowledge, skills, and abilities.
This position requires employees to work day, evening, overnight, rotating shifts, weekends, holidays, and emergencies.

Applicants will be asked to complete a Personal History Questionnaire (PHQ) and a pre-employment skills assessment, Criticall.

911 Dispatcher Orientation video below and Criticall Dispatcher Assessment Preparation.