Referral Response Coordinator at Portland, OR (Downtown) – Portland, Oregon

Referral Response

• Collects pre-screening information on all incoming donor-related calls, documenting information according to CLA’s policies and procedures.
• Evaluates incoming organ referrals for initial donor eligibility and communicates accurate referral information with the Administrator on Call (AOC).
• Monitors current organ referrals to determine and evaluate changes in plan of care utilizing EMR review and communication with the hospital care team.
• Performs initial and subsequent onsite huddles on local referrals.
• Collaborates with the healthcare team to maintain the option of donation for the family.
• Updates relevant internal and external stakeholders on status of active referrals and donor cases.
• Provides real-time education to hospital staff about the donation process.
• Collaborates with the Hospital Development department to ensure customer service needs are met for donor hospital partners.

Team Support

• Assists onsite Organ Donation Coordinator with various case functions such as chart completion, allocation calls and other logistical tasks as needed.
  
• Maintains ability to perform case starts in certain circumstances (this includes serology testing, standing orders, basic donor management and chart completion).
  
• Collaborates with the DFA team to facilitate authorization or disclosure with the legal NOK and accurately conducts a donor risk assessment interview with identified surrogate of the potential organ donor.
  
• Activates staff for relief as appropriate
  
• Coordinates logistics when necessary on active organ referrals and donor cases.
  
• Peer reviews charts, assists with cultures or any other Quality Assurance chart completion tasks as needed.

Other Duties as Assigned by Department

Job Related Knowledge, Skills and Abilities (Competencies):

• Extensive clinical healthcare knowledge base, with the ability to quickly and independently exercise sound clinical judgement in an often stressful environment.
• Excellent communication skills, flexible, highly motivated, a good team member with a positive attitude.
• Must be able to work in an adaptive fashion with a wide range of professional and nonprofessional constituents including but not limited to governmental officials, students, healthcare staff and the public.

• Bachelor's of Science Degree with healthcare related focus or equivalent experience.
• Recent donation related experience.