Service Guest Relations - Johnson Lexus of Raleigh in Raleigh, North Carolina at Hol-Dav Inc

Johnson Lexus of Raleigh is a member of Johnson Automotive, one of the fastest growing automotive companies in the Triangle. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guests' experiences.

The Guest Relations Representative will deliver and foster a premier level of service for our clients and dealerships based on trust and respect, and by developing and maintaining strong professional relationships. The position is the single point of contact for our clients to address service inquiries and concerns.

Essential Responsibilities:

• Act as a liaison between the Guest and Service Consultant if and when necessary;
• Keep abreast of dealership information so that guest questions can be answered;
• Assists in resolving guest complaints, and coordinates management assistance when necessary;
• Follow-Up after service visits to see if their service experience was satisfactory
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Job Requirements:

• Professional appearance and strong written and verbal communication skills;
• Strong customer service experience;
• Great listener and communicator;
• Possess a strong outgoing personality;
• Monday - Friday, (hours may very);
• Pay: Up to $20.00 per hour, based on experience.
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Safety Matters: all employment offers are contingent upon satisfactory completion of a Background Check, Drug Test, and clean Motor Vehicle Report.

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Benefits For (Full-Time) Employees:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Johnson Automotive E-Verify’s and is an Equal Opportunity Employer.

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