Bell Person (Part Time) in Durham, North Carolina at The Durham Hotel

Posting Title Bell Person (Part Time)

Reports To Front Office Manager, Assistant Front Office Manager, and General Manager

Job Description

POSITION SUMMARY:

The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in and at checkout, while escorting guests with their belongings according to hotel procedures.

Our Why As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome

Our Core Values:
INSPIRE WONDER Innovation and Creativity | Surprise and Delight
SHOW HOSPITALITY Inclusive Culture | Home Away from Home | Create Positive Connections
PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality
DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership
CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate

DUTIES AND RESPONSIBILITIES:

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
• Recognize all returning and VIP guests and welcome them back. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities and emergency procedures. Assist guests with their luggage and acknowledge them by name.
• Make deliveries to guest rooms as instructed by the front office team.
• Store and retrieve luggage and other personal belongings for guests.
• Be aware of daily hotel activities, group, and VIP arrivals to ensure all guest are directed promptly and efficiently.
• Ensure the lobby, bell closet and work areas as well as departmental equipment are always clean and presentable. Communicate needs to the Guest Service Agent and or Front Office Manager/Manager on Duty when supplies are low.
• Help guests and provide them with information requested and directions, escorting the guest whenever possible.
• Complete daily shift checklist
• Knowledge and understanding of Opera Property Management System

QUALIFICATIONS:

• A commitment to providing outstanding customer service
• Basic knowledge of office equipment required to perform the job
• Ability to establish and maintain effective working relationships with co-workers and leaders
• Strong problem-solving skills
• Capable of seeing a task through to completion
• Strong organizational skills
• Must possess basic computer skills.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages. Bi-lingual a plus.

EDUCATION:

High School diploma, general education degree or international equivalent required. 

EXPERIENCE:

• Minimum of (2) two years of Customer Service experience, preferably in a resort/full servicehotel Front Office environment preferred.
• Opera PMS experience preferred.

PHYSICAL ABILITY:

• Ability to be on your feet and alert for extended periods of time
• Ability to lift up to50lbs. as needed(i.e.luggage)
• Continuous use of hands and arms
• Continuous bending, reaching, and twisting
• Maintains strong personal image and uniform standards