Director of Information Technology in Vienna, Virginia at Town of Vienna

Oversees the day-to-day operation of the Town’s networks, databases, applications, cloud services, hardware, and other technology services managed by the IT Department.

Maintains and operates a business continuity plan for the Town’s IT resources.

Manages the IT support operation with clearly defined goals and metrics for ensuring high levels of customer service.

Develops Town information systems plans in alignment with the Town Manager’s strategic plans, with special emphasis on the role of information in a municipal government.

Develop, implement, and enforce robust enterprise-wide cybersecurity policies. Ensure strict compliance with federal, state, and local mandates, including CJIS (Criminal Justice Information Services), HIPAA, PCI-DSS (Payment Card Industry Data Security Standard), NIST (National Institute of Standards and Technology), ISO (International Organization for Standardization), CISA (Cybersecurity & Infrastructure Security Agency) and Virginia-specific data breach notification laws.

Owns, maintains, and regularly tests the Town’s Cyber Incident Response Plan and Disaster Recovery/Business Continuity protocols in accordance with NIST SP 800-34 and NIST SP 800-61. Serves as the Technical Incident Commander for cybersecurity events, coordinating response efforts with legal counsel, Public Information Officers (PIOs), and state/federal agencies (e.g., VDEM, CISA, FBI). Adheres to COOP (Continuity of Operations Plan) standards consistent with VDEM guidance. Leads IT support operations for the Town’s Emergency Management Team (EMT), attending all EMT meetings, trainings, and exercises.

Oversee continuous vulnerability scanning, penetration testing, and risk assessments. Deliver clear, executive-level risk profiles and security posture updates to the Town Manager and Town Council.

Establishes and maintains the Town’s enterprise-wide defense-in-depth security architecture. Standardizes advanced threat mitigation strategies including Multi-Factor Authentication (MFA), Endpoint Detection and Response (EDR), and Zero-Trust network segmentation. Safeguards municipal data integrity by directing the design of resilient, recoverable backup systems aligned with NIST standards and cyber insurance requirements.

Mandate and oversee ongoing security awareness training and phishing simulations for all Town employees and elected officials.

Serves as the project leader for departmental staff members during the implementation of new or upgraded business software systems. Responsible for leading the decision making of any department’s interest to acquire new technology.

Serves as the primary point of contact with vendors for all major technology systems with the responsibility of monitoring the adherence to the terms of the contracts.
Facilitates decisions by departmental staff on the investment, implementation, and use of technology to support their business objectives.

Sets policy and procedures for exceptional communication between IT and the user base regarding system outages and service disruptions.

Assists Human Resources and the Town Manager to update and establish personnel policies regarding the use of technology.

Advises the Town Council and senior management on information technology, conducting research and presenting findings and recommendations, as necessary.

Prepares Town Council Meeting and Work Session IT agenda items. Presents IT agenda items at Town Council meetings.

Hires, trains, motivates, coaches and evaluates employees; instructs, assigns and reviews work of employees; recommends salary increases, promotions; implements discipline; recommends termination. Supports continuing professional education and career enhancement opportunities, as budgets allow, for staff.

Prepares and approves purchase requisitions; assists Town departments in procurement of information technology related products and services.

Directs the day-to-day operations of computer system projects, data processing operations and communications activities; creates or reviews all documentation generated by the Information Technology Department to include those that cover technical systems and town-wide business processes.

Analyzes town business processes and practices and develops business systems technical requirements; studies, evaluates, plans and implements new research programs and techniques; reads trade documents and has discussions with peers from other jurisdictions.

Ensures information technology training is provided for department staff and Town staff needing information technology to accomplish their duties.

Ensures data lifecycle management and records disposition in accordance with Library of Virginia retention schedules and the Virginia Public Records Act. Develops and maintains a system for sufficient backup of all data files and maintains documentation of operating procedures.

Maintains inventory of supplies and equipment. Manages the replacement plan for all Town of Vienna IT equipment.

Manages the administration and support of the enterprise document management system (currently Laserfiche).

Oversees the Town’s enterprise GIS database and mapping services, ensuring system reliability, data integrity, and strategic spatial analysis for all municipal departments.
Manages the technology, broadcast, and AV support infrastructure for all public Board and Commission meetings to guarantee uninterrupted, compliant, and accessible public proceedings.

Establish and maintain robust enterprise AI governance framework in accordance with NIST AI RMF 1.0. Define clear policies, standards, and ethical guardrails regulating how AI solutions and machine learning technologies are evaluated, approved, deployed, and monitored across the organization.

Formulate, justify, and manage the annual IT operating budget and the multi-year Capital Improvement Project (CIP) budget for technology and security infrastructure.

Additional Duties:
Works with the Public Information Department to maintain equipment related to the Town's cable TV channel.

Assists all departments with IT related projects and rollouts for software applications used by Town staff.

Plans for and assists in disaster recovery.

Performs related work as necessary.

Plans and directs others in the sequence of major activities; reports on operations and activities which are very broad in scope.

Negotiates, exchanges ideas, information and opinions with others to formulate policy and programs or arrive jointly at decisions, conclusions or solutions.

Requires responsibility for achieving major economies or preventing major losses through the management of a highly complex and/or technical department.

Uses mathematics involving the practical application of fractions, percentages, ratios and proportions; or measurements, logarithmic, or geometric construction; may use algebraic solutions of equations and inequalities, descriptive statistics.

Decision-making is almost entire focus of the job, affecting most segments of the organization and the general public; works in a highly dynamic environment, and is responsible for establishing goals, objectives and policies.

Performs work involving the application of principles of logical thinking, scientific practice to diagnose or define problems, collect data and solve abstract problems with widespread unit or organization impact; requires sustained, intense concentration for accurate results and continuous exposure to unusual pressures.

The impact of errors is very serious - affects entire organization and the general public.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. Requires standing, walking, moving, climbing, carrying, bending, kneeling, crawling, reaching, handling, pushing, and pulling. Ability to lift up to 50 lbs., and transport equipment.

Establishes methods and procedures for acquiring and handling of machines, tools, equipment or work aids involving extensive latitude for judgment regarding attainment of a standard or in selecting appropriate items.

Involves routine and frequent exposure to bright/dim light; dusts and pollen.

Requires some responsibility for safety and health of others and/or for occasional enforcement of the standards of public safety or health.

Requires a Bachelor's Degree in Computer Science, Information Systems or closely related area.

Requires eight years’ full-time technical customer service and information systems management or closely related experience, of which three years were in a supervisory capacity.

Strong written, oral, and presentation skills.

Ability to cohesively lead a highly technical team with a strong vision of future directions.

Broad working knowledge of enterprise and departmental technology environments and the ability to understand and lead with any newly acquired technology a department uses.

Demonstrated knowledge of:
MUNIS enterprise resource planning system or other similar local government-oriented ERP.
Finance (AP/AR), Payroll, Human Resources, and other administrative functions.
Microsoft 365 environment, including collaboration and productivity applications and help desk management applications.
IT Department operations and the budgeting process.

The Town of Vienna is an Equal Opportunity Employer. ADA requires the Town of Vienna to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.