customer service representative in Miami, Florida at Horizon Photo Productions LLC

Job Type: Remote / Full-Time
Location: Remote
Department: Client Services

Horizon Photo Productions LLC is a creative production company specializing in professional photography and media services. We work with clients to deliver high-quality visual content while providing a smooth, professional experience from initial inquiry through project completion. We are seeking a reliable and customer-focused Remote Customer Service Representative to support our growing team and help maintain excellent client relationships.

The Remote Customer Service Representative will be responsible for assisting clients, responding to inquiries, coordinating communications, and ensuring a positive experience throughout the customer journey. The ideal candidate is organized, detail-oriented, comfortable working independently, and able to communicate professionally with clients, vendors, and internal team members.

• Respond to customer inquiries through email, phone, and online communication channels
• Provide timely updates and support to clients regarding projects, scheduling, and services
• Assist with client onboarding and maintain accurate customer records
• Coordinate with production teams, photographers, and other departments to ensure client needs are met
• Resolve customer concerns professionally and efficiently
• Follow up with clients to ensure satisfaction and address any outstanding questions
• Manage appointment scheduling and calendar coordination
• Maintain detailed notes and updates within company systems
• Support administrative tasks related to customer service and operations
• Identify opportunities to improve the customer experience

• Previous customer service, administrative, or client support experience preferred
• Excellent written and verbal communication skills
• Strong organization and time management abilities
• Ability to multitask and prioritize responsibilities in a remote environment
• Professional and positive attitude when interacting with clients
• Comfortable using email, Microsoft Office/Google Workspace, and online communication tools
• Ability to work independently while staying connected with a remote team
• Strong attention to detail and problem-solving skills

• Experience working with creative agencies, photography, media, or production companies
• Experience with CRM systems or customer management software
• Familiarity with scheduling tools and online collaboration platforms

• Fully remote work environment
• Flexible scheduling options
• Competitive compensation
• Opportunities for professional growth
• Collaborative and creative team environment

If you are organized, customer-focused, and enjoy helping clients have a great experience, we would love to hear from you. Apply today to join Horizon Photo Productions LLC and become part of our growing team.

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