Fulfillment Specialist in Highland Park, Michigan at Holbrook Auto Parts

FULFILLMENT SPECIALIST

Holbrook Auto Parts has been a trusted name in the automotive industry for over 75 years, providing high-quality ASE Certified new and used auto parts. With multiple locations serving the Detroit area, we have built a strong reputation for reliability, exceptional customer service, and an extensive inventory. Whether you're an individual car owner or a professional mechanic, our expert team is dedicated to offering competitive pricing, knowledgeable support, and a commitment to sustainability through recycled auto parts.

Role Description

The Fulfillment Specialist is responsible for accurately and efficiently fulfilling customer orders from receipt through shipment or pickup. This position locates and pulls automotive parts, verifies that items match customer orders, inspects parts for accuracy and condition, and prepares orders for delivery, shipment, or customer pickup.

The Fulfillment Specialist plays an important role in ensuring orders are completed correctly and on time while maintaining accurate inventory and providing a high level of internal and external customer service.

Responsibilities
• Review customer orders and accurately identify parts required for fulfillment.
• Locate and pull automotive parts from warehouse, yard, and designated storage locations.
• Verify part numbers, descriptions, quantities, side/position, and other order details before completing fulfillment.
• Inspect parts for condition, quality, and accuracy before releasing them for shipment or pickup.
• Stage completed orders in the appropriate designated area.
• Package and prepare parts for shipment, delivery, transfer, or customer pickup.
• Create and organize daily delivery routes to support efficient, timely deliveries based on customer location, order priority, and business needs.
• Coordinate with drivers and other team members to ensure orders are assigned to the appropriate delivery routes.
• Load delivery trucks in an organized and efficient manner based on route sequence, while ensuring parts are properly secured and protected from damage.
• Assist with unloading incoming and returning trucks, verifying parts and routing items to the appropriate location.
• Verify orders against delivery paperwork before trucks leave the facility to help prevent missing, incorrect, or duplicate parts.
• Properly label and tag parts to ensure accurate order processing.
• Update order status and inventory information within company systems.
• Communicate order discrepancies, damaged parts, missing inventory, returns, or fulfillment issues to the appropriate team member.
• Work closely with Sales, Warehouse, Inventory, Dismantling, Shipping, and Delivery teams to ensure orders are completed efficiently.
• Assist with locating difficult-to-find parts and resolving inventory discrepancies.
• Ensure returned, cancelled, or incorrect parts are routed back to the proper inventory location.
• Maintain organized staging, fulfillment, loading, and work areas.
• Prioritize orders based on customer needs, delivery schedules, routes, and business urgency.
• Meet established expectations for order accuracy, productivity, and turnaround time.
• Follow all company safety procedures and proper material-handling practices.
• Assist with general warehouse and inventory responsibilities as needed.

Required Skills/Abilities
• Strong attention to detail and commitment to order accuracy.
• Ability to work with a sense of urgency in a fast-paced environment.
• Ability to identify automotive parts or willingness to quickly develop automotive product knowledge.
• Experience in warehouse, fulfillment, shipping/receiving, distribution, or automotive parts preferred.
• Basic computer and tablet proficiency.
• Ability to accurately follow order instructions and established processes.
• Strong organizational and time-management skills.
• Ability to prioritize multiple orders and responsibilities.
• Dependable, punctual, safety-minded, and team-oriented.
• Strong communication and problem-solving skills.

Education and Experience
• High School Diploma or GED equivalent required.
• Previous warehouse, order fulfillment, shipping/receiving, distribution, or automotive experience preferred.
• Automotive parts or automotive recycling experience is a plus.
• Previous experience working with inventory or order-management systems is a plus.

Physical Requirements
• Ability to lift and move parts and merchandise weighing up to 50–60 pounds.
• Ability to stand and walk for extended periods.
• Ability to frequently bend, stoop, kneel, crouch, reach, push, and pull.
• Ability to safely use carts, dollies, pallet jacks, ladders, and other material-handling equipment as required.
• Ability to work in warehouse and yard environments and in varying weather conditions when necessary.

Work Schedule
Monday – Saturday, during normal business operations.

Benefits
• Health, Dental, and Vision Insurance
• Life Insurance
• 401(k)
• Paid Time Off

Equal Employment Opportunity
Holbrook Auto Parts is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and provide equal employment opportunities to all employees and applicants in accordance with applicable federal, state, and local laws.