Partner Success Manager in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Success Manager based in United States.

As a Partner Success Manager, you will play a central role in strengthening and scaling a strategic software partner ecosystem. You will combine relationship management, project oversight, functional enablement, and operational improvement to help implementation partners build high-performing, self-sufficient practices. The role involves partnering closely with internal customer success, alliances, enablement, engineering, and consulting teams to resolve challenges and create a seamless partner experience. You will monitor partner health, project delivery, certifications, performance, and growth while identifying opportunities to improve adoption and customer outcomes. This position is well suited to a customer-focused professional who enjoys working across multiple stakeholders and balancing strategic planning with hands-on execution. You will also have opportunities to influence partner processes, develop enablement programs, and contribute to continuous improvement across the ecosystem.

• Act as the primary point of contact for implementation partners, ensuring they have access to the appropriate resources, functional guidance, and technical support.
• Lead recurring partner status discussions, reviewing project delivery, timelines, risks, concerns, and opportunities for improvement.
• Build trusted relationships with partners and help them successfully deliver implementations while strengthening long-term partner performance and engagement.
• Assess partner health and develop forward-looking plans to improve capabilities, delivery performance, customer satisfaction, and growth.
• Collaborate with Partner Alliances and internal teams such as Support, Remote Consulting, Partner Enablement, Engineering, and Customer Success to connect partners with the right resources and processes.
• Identify delivery risks and escalate concerns regarding project timelines, implementation quality, or customer outcomes to the appropriate leadership.
• Provide input into partner leveling and capability assessments based on implementation experience, skills, and demonstrated performance.
• Encourage partners to establish and maintain Centers of Excellence (COEs) within their practices and ensure they use those capabilities effectively.
• Monitor partner-led implementations, review project plans, and recommend adjustments that improve delivery efficiency and go-live success.
• Identify opportunities to increase customer satisfaction and adoption through functional enablement, training, content, and targeted recommendations.
• Review partner support cases and deliverables to identify recurring issues, capability gaps, and opportunities for proactive intervention.
• Develop and maintain partner-facing enablement content, including learning resources, product information, new feature materials, and solution guidance.
• Engage partners with online courses, educational content, and enablement resources to strengthen their functional capabilities.
• Identify opportunities to improve partner processes, proactive services, and governance frameworks to increase efficiency and reduce customer escalations.
• Create and maintain standard operating procedures and project documentation that can be scaled across partner engagements.
• Conduct gap analyses with alliance teams to strengthen partner frameworks, project management practices, and operational governance.
• Maintain accurate project status information, documentation, reporting, and communication across multiple workstreams.

• Bachelor’s degree in Accounting, Business, Finance, Information Systems, Mathematics, Computer Information Systems, or a related field; equivalent professional experience may also be considered.
• At least 2 years of experience in project management, stakeholder management, account management, or a related discipline.
• At least 5 years of consulting or functional account management experience supporting software implementations, particularly CPM/EPM platforms.
• Demonstrated project, program, or account management expertise with the ability to manage multiple concurrent initiatives.
• Prior experience in Partner Success or Customer Success is preferred.
• Strong knowledge of financial accounting processes and the ability to understand and communicate functional requirements effectively.
• Excellent customer service and relationship-building skills, with the ability to establish trust with partners and internal stakeholders.
• Strong communication and presentation abilities, including the confidence to provide concise guidance and deliver constructive or difficult feedback when necessary.
• Strong organizational skills and attention to detail, with the ability to prioritize and complete multiple streams of work on schedule.
• Ability to diagnose, troubleshoot, and resolve implementation or functional issues independently and collaboratively.
• Experience with SQL, C#, VB.NET, Visual Basic, or object-oriented programming is a plus.
• Experience with scalability and performance considerations for EPM/CPM products is preferred.
• Familiarity with Azure-based SaaS platforms and telemetry tools for monitoring EPM/CPM applications is advantageous.
• Experience with EPM solutions such as SAP BPC, SAP BOFC, Hyperion Planning, Essbase, HFM, FDM, IBM Cognos, or comparable platforms is a plus.
• Familiarity with other partner-implemented SaaS solutions such as BlackLine, Trintech, Workiva, or similar technologies is beneficial.
• A master’s degree, MBA, accounting/finance qualification such as CPA, CMA, CGA, or CA, or relevant technology certification is preferred.
• Self-directed, proactive, and results-oriented, with a strong desire to continuously develop functional expertise and enable others.
• Ability to collaborate effectively while also working independently to solve complex problems.
• Candidates must be legally authorized to work in the United States without requiring employment sponsorship.

• Base salary: $99,000–$128,500 USD annually, with additional variable compensation potentially available.
• Competitive total compensation based on experience, skills, location, and other objective job-related factors.
• Medical, dental, and vision insurance.
• Life insurance.
• Short- and long-term disability coverage.
• 401(k) retirement plan.
• Paid vacation and holidays.
• Professional development and multiple training opportunities.
• Opportunities to work across a diverse range of projects and industries.
• Strong collaborative culture focused on customer success and teamwork.
• Opportunity to build strategic relationships, influence partner performance, and contribute to continuous improvement.
• Remote work arrangement within the United States.
• Career development opportunities within a growing technology environment.