Mitigation Coordinator and Estimator in Hickory, North Carolina at Dry Force Corp

For over 37 years, Power Dry has been a trusted leader in water damage restoration throughout the Kansas City metro area, delivering fast, reliable service when homeowners need it most. Now, Power Dry is expanding into North Carolina, bringing the same commitment to quality, customer service, and doing what we say we will do to a new market.

Position Overview

As a Mitigation Coordinator and Estimator, you will manage insurance estimate creation, document control, file processing, and general administrative support. You will work cross-functionally with technicians, project managers, and external stakeholders to ensure all documentation and billing aligns with industry standards and insurance guidelines.

Key Responsibilities

Insurance Estimating & Billing

• Prepare detailed and accurate job estimates in accordance with insurance industry standards
• Collaborate with project managers and field technicians to gather scope-specific details
• Ensure estimates are submitted timely and follow up on pending approvals or revisions
• Support claim negotiations with insurance adjusters as needed

Administrative File Management

• Create, organize, and maintain digital job files from intake to closeout
• Ensure all customer documentation, contracts, and photos are uploaded and accurately recorded
• Track job progress and follow up on outstanding paperwork or data
• Maintain internal databases and logs with up-to-date status and billing notes

Customer & Vendor Coordination

• Respond professionally to incoming calls and emails, collecting detailed customer information
• Communicate with insurance companies and third-party administrators (TPAs) regarding estimate status and documentation
• Assist customers with billing-related questions and ensure a positive service experience

General Office Support

• Perform administrative tasks including data entry, document formatting, reporting, and cross-team support
• Assist in refining internal billing workflows and administrative systems to improve efficiency
• Provide backup support to other office roles as needed during peak demand

Qualifications

Required

• High attention to detail with strong organizational and analytical skills
• Proficient with Microsoft Excel, document management, and basic office software
• Strong written and verbal communication skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Self-starter with the ability to work independently and meet deadlines

Preferred

• Previous administrative experience in the insurance or emergency restoration industry
• Working knowledge of insurance claim processes and documentation standards

Benefits

• Starting Pay: $22.00/hour + performance-based bonus potential
• Health, Vison & Dental Insurance
• Life Insurance
• 401 (k) with company match
• PTO and Holidays