Event Specialist in Nashville, Tennessee at Castle Rock Asset Hospitality Management LLC
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Job Description
OVERVIEW:
At The Westin Nashville, we believe thoughtful details and seamless experiences help our guests feel their best. As an Event Specialist, you will play an important role in bringing that experience to life by supporting our Events and Sales teams in the coordination and execution of group programs, rooms-only groups, internal meetings, and departmental operations. You’ll serve as a key point of contact for assigned groups while providing the organization, communication, and follow-through needed to ensure every detail is thoughtfully managed.
This role is ideal for someone who is highly organized, detail-oriented, and passionate about hospitality. You’ll partner closely with Conference Services Managers and hotel teams to manage event documentation, systems, communications, and day-to-day details while balancing multiple priorities in a dynamic environment. As an Event Specialist, you’ll gain valuable exposure to the full group and events experience while helping create the effortless, welcoming service that defines the Westin experience.
THE POSSIBILITIES:
Have you ever had a job where you left better than you started? That’s life at The Westin Nashville where more than half of associates move into second, third, or more roles with us. Where most companies measure performance, we also measure and reward potential. Career Development is not just a buzz word, it’s our way of doing business. And career development doesn’t stop at the door. Millions have found a lifetime of opportunity and growth in the hospitality industry. Who knows, before you know it you are managing your own hotel/restaurant or owning it. Whether you stay with us, or grow beyond us, your leader will be right there with you, cheering you on.
Now, we also know you are more than just the sum of what you do at work. That’s why when it comes to benefits and perks, we think about the whole person, the total you, and offer benefits which are flexible and able to meet your individual needs.
Some reasons people really like working here:
- Parking: Full-Time associates – FREE
- Associate Meals – FREE
- Our Associates get Travel Discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
- Discounts on Rental Cars, other popular hotels, and hotel alternatives
- Discounts on tickets to concerts, Theme Parks, and other attractions
- Discounts on Car and Computer Purchases
- But you don’t need to go anywhere to have a great time. We host Associate Recognition events, celebrations, and parties year-round.
ESSENTIAL FUNCTIONS:
- Serve as the primary point of contact for assigned rooms-only groups, providing timely, professional communication and support from turnover through arrival.
- Coordinate group details, reservations, rooming lists, billing information, deadlines, and event documentation to ensure a seamless guest experience.
- Support internal meetings and events by coordinating meeting space, setup requirements, food and beverage needs, and communication with hotel teams.
- Assist Conference Services Managers with event servicing and administrative needs, including preparing event resumes, agendas, reports, and client communications.
- Maintain accurate group and event information within hotel systems and ensure files and documentation are organized and up to date.
- Partner with Sales, Catering, Group Housing, Front Office, Banquets, Culinary, Accounting, and other hotel teams to communicate group needs and ensure successful execution.
- Build positive relationships with clients, guests, vendors, and associates through thoughtful, responsive, and service-focused communication.
- Provide additional support to the Sales and Events team based on business needs and priorities.We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.
OTHER:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.
Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel’s facilities.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
FSLA: Non-Exempt
Reports To: Director of Sales