Guest Services Coordinator in Whistler, British Columbia at RESORT MUNICIPALITY OF WHISTLER

Situated within the shared, unceded territory of the L̓il̓wat7úl (Líl̓wat People) and Sḵwx̱wú7mesh (Squamish People), the Resort Municipality of Whistler (RMOW) is a vibrant destination resort community, local government organization and leader in providing municipal programs, services, progressive planning and infrastructure. The RMOW is a high performance municipal organization and significant tourism economy serving a community of 15,000 permanent residents and over three million annual visitors. Whistler’s vision is to be a place where our community thrives, nature is protected and guests are inspired.

The Recreation department of the Community Engagement and Cultural Services division has an opportunity for qualified individuals to apply for the position of Guest Services Coordinator. Reporting to the Guest Services Supervisor, this position offers a 72 hour bi-weekly schedule during the operational hours of 6am to 9pm, Wednesday to Saturday, and every other Tuesday starting August 31, 2026, through September 26, 2027.

The Guest Services Coordinator’s role is to assist the Guest Services Supervisor in overseeing the front desk and arena at Meadow Park Sports Centre, ensuring efficient, courteous, and quality customer service is provided to guests and the community alike. This position will provide significant administrative support, including but not limited to schedule creation and distribution, communications and website updates, recreation programming, booking coordination, and financial management. The Guest Services Coordinator will support the front desk, to take admissions, complete program registrations and provide general information about the facility and the RMOW, while also assisting the Facility Booking Coordinator, to create new facility bookings and contracts, and coordinate events. This position will lead the front desk team by providing supervision to the Recreation Cashiers/Receptionists and assisting with staff recruitment, training, and coaching. Additional duties include programming and supervising public skate and drop-in hockey sessions, managing the skate shop, and overseeing patrol staff. On weekends, this position is the main point of contact, ensuring smooth operations and handling communications, troubleshooting, and problem-solving. Additionally, this position will assist with continued implementation, support, and general troubleshooting of the Recreation Software System, Xplor Recreation.

Qualified candidates will have a grade 12 diploma, an Administration or a Recreation Management diploma supplemented by at least 2 years of experience leading and supervising customer service staff and considerable experience with point-of-sale; reservation system management; cash float/cash out reconciliation; and strong proficiency with the Microsoft Office suite. Knowledge of basic accounting principles, recreation programming, and facility bookings will be considered an asset. Experience with the recreation software systems Xplor Recreation and a valid first aid certificate will be considered strong assets. Candidates must have strong organizational and problem-solving skills with the ability to multi-task in a fast-paced environment.

The successful candidate will demonstrate leadership, communication, and organizational skills, and the ability to maintain confidentiality and apply effective conflict resolution techniques. The successful candidate will have a professional and approachable demeanor, excellent attention to detail, and a passion for customer service. The successful candidate also demonstrates commitment to promoting a diverse and inclusive workplace while contributing to a positive environment. The starting wage for this position is $34.87 an hour.

As a requirement of the position, the successful applicant must hold a valid BC class 5 driver’s license and must provide a satisfactory driver’s abstract and a satisfactory Police Information Check prior to beginning employment.

Posting No. 052-26| Deadline for applications is July 2, 2026

We thank all applicants for their interest however, only those candidates selected for further consideration will be contacted.

The Resort Municipality of Whistler is committed to being an equal opportunity employer who embraces and respects diversity.