Program Coordinator-Veteran Services in Downingtown, Pennsylvania at Veterans Multi-Service Center

The Program Coordinator is responsible for maintaining the highest standards of service delivery through the application of advanced quality assurance and quality control competencies. This position requires a strong understanding of case management principles, meticulous attention to detail, and the ability to identify and address areas for improvement.

Key Responsibilities Include:

• Providing expert guidance and training to program staff on best practices in case documentation, compliance, and ethical conduct.
• Conducting comprehensive quality assurance reviews of case files to ensure accuracy, completeness, and adherence to program standards and regulatory requirements.
• Ensuring efficient and accurate processing of participant financial requests by managing the TFA process and collaborating with finance. Enhancing site operations through effective vehicle management, event coordination, and streamlined administrative processes.
• Analyzing data and identifying trends to proactively address potential risks and improve program effectiveness.
• Developing and implementing quality improvement initiatives in collaboration with the Program Manager.
• Serves as a key resource for program staff and contributes significantly to the program's overall success.

Essential Duties and Responsibilities:

• Reports directly to Program Manager.
• Monitors program client intake compliance through client’s successful discharge from the program.
• Participates in regular case conferencing.
• Maintains, collects, and reports on program data in accordance with all federal, state, and local regulatory compliance requirements.
• Maintains strict adherence to confidentiality with regards to client and agency data.
• Represents the program and organization professionally by actively participating in internal and external meetings and events as directed by the Program Manager or senior management. This includes demonstrating effective communication, maintaining a positive and respectful demeanor, and contributing constructively to discussions.
• Performs additional program-related duties as assigned by the Program Manager or senior management.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s Degree or equivalent work experience in social services, non-profit management, administrative, or case management capacity.
• Minimum three (3) years’ experience in non-profit, social services, or related program delivery and/or coordination among multiple stakeholders.
• Experience working with grant-funded programs—particularly focused on veteran housing services; experience working with diverse populations, as well as low-income individuals.
• Proficient computer skills with knowledge of databases and Microsoft Office Suite.
• Strong organizational, time-management, communication, and interpersonal skills.
• Ability to work both collaboratively and independently.
• Valid driver's license with a good driving record and automobile insurance.

VMC is committed to fostering a workplace culture where diverse voices are respected and valued, ensuring a safe and inclusive environment for all employees. We utilize data-driven strategies to demonstrate how our workforce consistently prioritizes and delivers quality client service from program entry through to exit, aligning directly with our mission to serve veterans and their families.