Experienced Auto Detail Advisor in San Antonio, Texas at MCCOMBS FORD WEST

We are seeking a highly skilled and experienced Auto Detail Advisor to join our esteemed team within the automotive industry. The ideal candidate will possess extensive knowledge of vehicle detailing processes, exceptional customer service abilities, and a keen eye for quality and detail. In this role, you will act as the primary liaison between our clients and the detailing department, ensuring that every vehicle service meets the highest standards of cleanliness, appearance, and maintenance. This position demands strong organizational skills, the ability to manage multiple tasks efficiently, and expertise in recommending appropriate detailing solutions tailored to individual customer needs. The successful candidate will contribute to enhancing customer satisfaction, optimizing workflow efficiency, and upholding the reputation of our automotive service center. If you have a passion for automobiles, a commitment to excellence, and proven experience in auto detailing advisory, we invite you to become a pivotal part of our dynamic team. This is an excellent opportunity to apply your expertise in a professional environment that values quality and customer-focused service excellence.

• Consult with customers to assess their vehicle detailing needs and provide expert recommendations.
• Coordinate and schedule detailing services to ensure a timely and efficient workflow.
• Inspect vehicles pre- and post-detailing to ensure service quality meets company standards.
• Maintain detailed records of customer preferences, services performed, and follow-up communications.
• Train and supervise detailing staff to uphold quality control and operational procedures.
• Handle customer inquiries, concerns, and complaints with professionalism and prompt resolution.
• Monitor inventory levels of detailing supplies and collaborate with procurement for timely replenishment.
• Stay current with industry trends, new products, and detailing techniques to continuously improve service offerings.

• Minimum of 2 years of experience in automotive detailing or a related advisory role.
• Strong knowledge of vehicle surfaces, cleaning products, and detailing equipment.
• Exceptional communication and interpersonal skills to interact effectively with customers and team members.
• Ability to manage multiple tasks and prioritize workload in a fast-paced environment.
• Attention to detail with a commitment to delivering high-quality results.
• Proficient in using scheduling software and maintaining accurate service records.
• Capable of training and supervising personnel to enhance team performance.
• Valid driver's license and a clean driving record.