Branch Manager in Oneida, New York at GPO Federal Credit Union

Our Mission:

To provide unwavering commitment to excellence in all we do for employees, members and the communities we serve.

Overview of the Role

The branch manager is responsible for overseeing the operations of the branch, ensuring that the branch meets the organizations financial, operational, service and growth plans while also providing exceptional service to our members.

Branch Manager Responsibilities

• Direct, develop, motivate, and discipline branch personnel as well as administer performance evaluations and recommend appropriate personnel actions.
• Monitor branch operating results relative to established objectives and ensure that appropriate steps are taken to correct unsatisfactory conditions.
• Represent the branch as appropriate in its relationships with members, sponsor organization(s), suppliers, other financial institutions, and similar groups.
• Maintain communication with main office; prepare and submit standard reports and attended schedules management meetings.
• Monitor all branch activities to ensure they are in compliance with established credit union policies and procedures.
• Perform other duties as requested to ensure an efficient workflow.

Branch Manager Expectations

• Reach sales and service goals as assigned.
• Provide superior member service at all times.
• Display professional sales and service skills, proper phone etiquette, ensure member confidentiality and go above-and-beyond to make the member experience at GPO of the highest quality.
• Maintain and develop a qualified staff to meet member needs. As part of this, you are required to help your entire staff achieve their own expectations.
• Bring positivity and enthusiasm to work every day.
• Adapt a work ethic that is aligned with GPO's mission and keeps our member service at the forefront.
• Hold yourself accountable for the promises you make and the actions you take.
• Complete training as assigned and continually search for opportunities to enhance one's ability and knowledge.
• Help create a positive image of your branch by playing an active role in your branch community

Branch Manager Qualifications

• A four-year degree in a related field plus two year of management experience OR
• A two-year degree in a related field plus five years of management experience.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
• Must possess a notary public license.
• Must be eligible for MLO licensing.
• Determined and motivated individual with a positive attitude.

Branch Manager Supervisory Responsibility

• Responsible for overseeing branch employees to ensure efficient operations; the delivery of quality member service and that employees meet own expectations.

Branch Manager Physical Demands

• Sitting for prolonged periods of time
• Frequent computer usage and screen time
• Frequent typing and usage of fine motor skills
• Must be able to speak with clarity and listen effectively on a regular basis.

GPO’s Benefits Package Includes:

• Employer Paid 401K Retirement Plan (starting on your first day with 3% employer contribution match), Life Insurance, Long Term Disability and HSA Contributions
• Competitive Salaries, Annual Raises and Incentives
• Low Cost Medical, Dental, & Vision Insurance
• Paid Vacation Time, Sick Leave, Personal Time and 11 Paid Holidays

Actual compensation rate will be determined based on relevant experience.