Senior Analyst in Toms River, New Jersey at RWJBarnabas Health

Job Title: Senior Analyst

Location: Toms River West (TRW)

Department Name: Patient Access Services

Req #: 0000260800

Status: Salaried

Shift: Day

Pay Range: $71,100.00 - $89,000.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Practice Management Analyst PMA Senior is a critical role in supporting functions of the template management team. This position supports providers in scheduling and registration functions and access optimization of providers time, oversees all Scheduling and Registration projects and education.

As a Senior Analyst, a typical day might include:

• Assess, manage, prioritize the teams process improvement projects within outpatient scheduling and registration in an effort to streamline processes and increase access with template optimization,
• Build, manage and optimize outpatient clinician templates according to leaderships specifications
• Run regular audits and reports to ensure outpatient Patient Access Services department compliance with scheduling guidelines,
• Report and analyze operational statistics as needed
• Develop and implement standardized education for outpatient scheduling and registration
• Coordinate and manage coverage of centralized call out line to alert local team members and families of last minute provider call outs,
• Serves as the PMA teams training lead,
• Serves as a liaison between outpatient Patient Access Services, Insurance Verification, Credentialing, Strategic Improvement and call center vendor,
• Actively participates in meetings and huddles with offsite vendor and the onsite local teams
• Utilizes HRO principles, inclusive of AIDET, Five Tones, and validate and verify to provide excellence in customer service and the patient experience,
• Able to think creatively and proactively while maintaining adherence to guidelines, policy and procedures,

This role might be for you if:

• You thrive in a fast-paced environment.
• You have strong analytical and problem-solving skills

• You have experience working within healthcare or other related areas which are customer service focused.

To be considered for this opportunity, you must have the following qualifications:

Required:

• High school diploma or equivalent required
• Minimum 5 years experience in template management

Preferred:

• Bachelors Degree
• Excellent verbal and written English communication skills,
• Experience with Epic preferred
• Proficiency with internet based technologies including Office 365 environment, data entry, and navigation of multiple applications,
• Sensitive to patient confidentiality, and maintains HIPAA compliance

Why You’ll Love Working Here:
At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)

• Medical, Dental & Vision Insurance

• Prescription Drug Coverage

• Retirement Plans

• Paid Parental Leave

• Tuition Reimbursement

• Student Loan Planning Support

• Life and Disability Insurance

• Wellness Programs and Flexible Spending Accounts

• Voluntary Benefits (like Pet Insurance)

• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)

• Community involvement and volunteer opportunities …and more!

Why RWJBarnabas Health:
RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us, you’re not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time.