Area Operations Manager in Washington, District of Columbia at Sushi by Bou Global LLC

Sushi by Bou is a modern omakase concept defined by intimate settings, thoughtful design and an energetic atmosphere. As we expand, we are looking for talented hospitality professionals to join our team and grow with us.

Position Overview
The Area Operations Manager maintains consistent standards and effective day-to-day operations across assigned locations. Working closely with venue teams and operations leadership, this role supports team performance, addresses service and staffing needs and sees issues through to resolution. The ideal candidate is a confident, hands-on leader who can balance immediate priorities with longer-term improvement.

Responsibilities
Oversee daily operations across assigned locations and maintain an active presence during key service periods.
Reinforce standards for venue readiness, service execution, team conduct and guest care.
Review staffing and schedules and support hiring, onboarding, training, coaching and performance feedback.
Monitor labor, sales, food cost, guest feedback and recurring service issues and work with teams to address concerns.
Coordinate chefs and service teams on timing, allergies and special requests and handle escalated guest or employee matters.
Monitor inventory, supplies, repairs and maintenance and ensure compliance with health, safety and sanitation requirements.
Maintain clear communication with venue teams and operations leadership.
Support openings, special events and company projects and travel among assigned locations as needed.

Qualifications
Minimum 3 years of experience in a fine-dining or upscale restaurant environment, including supervisory or management experience.
Multi-location restaurant experience preferred.
Strong understanding of front- and back-of-house operations and elevated service standards.
Experience with staffing, scheduling, training, labor management and inventory controls.
Clear communication, sound judgment and ability to coach and direct team members effectively.
Organized, self-directed and able to balance priorities and follow through consistently.
Confident guest presence and ability to manage sensitive situations professionally.
Available to work evenings, weekends and holidays and travel among assigned locations as needed.