Housekeeping Supervisor in Normal, Illinois at Tumi Hospitality Indiana

Position Description:

The Housekeeping Supervisor supports room attendants and housekeeping team members, inspects rooms and public areas, coordinates room readiness, and helps maintain high standards of cleanliness, service, and productivity.

Key Responsibilities

• Assign rooms, boards, tasks, and special projects to housekeeping team members.
• Inspect guest rooms, public areas, and service areas for cleanliness and readiness.
• Coordinate room status, priorities, guest requests, and operational needs with the front desk and maintenance.
• Train, coach, and support housekeeping employees on standards, safety, productivity, and guest service.
• Respond professionally to guest concerns and housekeeping service requests.
• Monitor supplies, linen, carts, closets, and equipment condition.
• Support attendance tracking, shift communication, reports, and daily department organization.
• Promote safety, teamwork, professionalism, and consistent service standards.

Equal Employment Opportunity Statement

We are an Equal Employment Opportunity employer and consider all qualified applicants without regard to any legally protected status.

• Prior hotel housekeeping experience required or strongly preferred.
• Prior supervisory, lead, trainer, inspector, or senior room attendant experience preferred.
• Strong knowledge of guest room cleanliness and housekeeping operations.
• Ability to lead, coach, and communicate professionally with team members.
• Ability to inspect rooms accurately and manage shifting priorities.
• Basic computer, mobile device, radio, or housekeeping system skills preferred.
• Flexible schedule required, including weekends and holidays.
• Must be reliable, organized, and service-focused.

Schedule

Flexible schedule required. Must be available to work weekends, holidays, mornings, evenings, and overtime as needed based on hotel occupancy, staffing needs, and business levels.