Assistant General Manager in Asheville, North Carolina at Friday Services

Location: Arden, NC 28704
Salary: $40,000/year
Schedule: Full-Time

Friday Services is seeking an experienced Assistant General Manager to support our client, a family entertainment venue in Arden. This leadership role is ideal for someone who enjoys creating exceptional guest experiences, developing teams, and overseeing daily operations in a fast-paced, customer-focused environment.

As the Assistant General Manager, youll partner with ownership to drive operational excellence, lead a team of 30+ employees, and help ensure a safe, clean, and engaging environment for guests and staff alike.

• Assist with the day-to-day management of park operations

• Lead, coach, and motivate a team of 30+ employees

• Support recruiting, onboarding, training, scheduling, and employee development

• Foster a positive, team-oriented workplace culture

• Assist with performance management and employee relations

• Deliver exceptional customer service and create memorable guest experiences

• Resolve guest concerns professionally and efficiently

• Continuously identify opportunities to improve operations and customer satisfaction

• Oversee opening and closing procedures

• Serve as Manager on Duty during assigned shifts

• Ensure attractions, facilities, and equipment are clean, safe, and operating properly

• Monitor workplace safety and ensure compliance with company standards

• Oversee food service operations to maintain quality, consistency, and sanitation

• Ensure compliance with health, safety, labor, and operational regulations

• Maintain cash handling and reconciliation procedures

• Build and maintain positive relationships with vendors

• Maintain safety inspection logs, incident reports, and operational documentation

• Respond to guest communications in a timely and professional manner

• Support licensing, certifications, and regulatory compliance

• Ensure facility technology and operational systems are functioning properly

• Support marketing initiatives and community outreach

• Assist with planning and staffing special events

• Help coordinate promotional appearances and community engagement opportunities

• Previous management or supervisory experience in hospitality, entertainment, retail, restaurant, or a related customer service environment

• Strong leadership and team-building skills

• Excellent customer service and conflict resolution abilities

• Strong organizational and communication skills

• Ability to multitask and make sound decisions in a fast-paced environment

• Comfortable working evenings, weekends, and holidays as business needs require

• Proficient with point-of-sale systems and basic computer applications

• Supportive, family-oriented leadership

• Growth and advancement opportunities

• Performance incentives

• Comprehensive training

• Employee park discounts

If youre a hands-on leader who enjoys motivating teams and creating outstanding guest experiences, wed love to hear from you!

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