Patient Access Rep, Registration, Full-Time Days in Granger, Indiana at Beacon Health System

Beacon Health System is hiring a full-time day shift Patient Access Rep, for our Registration Department at Beacon Granger Hospital in Granger, IN.

Be a Beacon. Make a Difference.

At Beacon Health System, you’re not just part of a team, you’re part of something bigger. Every patient interaction is a chance to lead with compassion, build trust, and create lasting impact. Here, your expertise supports healing, and your heart connects us to the communities we serve.

• Medical, Dental, & Vision Insurance through Cigna

• Life Insurance

• 403(b) Matching Retirement Fund

• Competitive Paid Time Off (PTO)

• Shift Differentials

• Employee Assistance Program (EAP)

• Tuition and Certification Reimbursement

• Clinical Ladder Program

• Local and National Discounts

• Beacon Academy Educational Courses

• Gym Membership Discount

About Granger Hospital  
Beacon Granger Hospital is the first small acute care hospital in the region. This innovative model of care connects you to emergency and specialized care and services in your neighborhood, and meets the needs and expectations of all patients to have convenient access to medical treatment close to home. You can expect the same level of clinical excellence and compassionate care at Beacon Granger that Beacon Health System is trusted to provide at more than 70 locations across the region. Beacon Granger is specially designed to streamline emergency care and treatment for patients. The facility contains an 16-bed emergency department with sophisticated imaging and diagnostic equipment, as well as eight in patient beds. The inpatient medical unit is available for times when patients have illnesses that require overnight stays or observation care.  

What You’ll Do

As a Patient Access Rep, you will report the Registration Manager or the Registration Supervisor. Follows established Memorial Hospital of South Bend (MHSB)/Beacon Granger Hospital (BGH) policies and procedures to admit and register patients for services in a professional and courteous manner. Is responsible for accurate and complete registration of all MHSB/BGH patients. Must maintain regulatory and functional knowledge of all information required which ensures timely and accurate reporting/billing. Collects applicable co-payments and deductibles and completes insurance verification and must be able to accurately decipher eligibility responses and relay that information back to the patient. Performs daily cash balancing procedures. Obtains all required signatures on paperwork and performs clerical duties as necessary.

Patient Access Rep Job Responsibilities

• Registers and pre-registers patients by collecting and entering demographic, physician, insurance, and identification information into applicable systems.
• Creates and manages patient accounts, including direct admits, transfers, add-on procedures, and scheduled admissions.
• Audits and updates patient accounts to ensure demographic and financial accuracy.
• Verifies insurance eligibility, benefits, coverage, network status, and required authorizations/pre-certifications.
• Coordinates insurance documentation and follows up with providers to obtain required authorizations.
• Educates patients on insurance requirements, coverage limitations, and pre-certification needs.
• Collects co-pays, deductibles, and patient payments; posts payments and issues receipts.
• Maintains, balances, and reconciles cash drawer transactions.
• Refers patients with financial concerns or self-pay balances to Financial Counselors or Eligibility Specialists.
• Obtains required patient documentation, consents, Medicare forms, and validates medical necessity requirements.
• Processes patient account updates, authorizations, utilization review requests, patient type changes, and insurance corrections.
• Maintains registration records, reports, files, and patient statistics as required.
• Coordinates patient arrival processes, including notifications, chart preparation, ID bands, and patient escorts.
• Answers calls, processes faxes, and communicates with departments to ensure accurate patient information updates.
• Provides exceptional customer service and supports patients and families professionally.
• Supports departmental quality, productivity, collections, and operational goals while completing assigned duties.

What You Bring

As a Patient Care Rep, this position requires strong office and keyboarding skills, including the ability to type a minimum of 40 WPM and effectively operate standard office equipment and reference materials. Demonstrates proficiency in computer applications including data entry, word processing, spreadsheets, and the use of multiple healthcare systems and databases. Possesses effective telephone and communication skills to accurately relay patient information, physician orders, and referrals while conducting patient interviews and responding to inquiries. Maintains knowledge of medical terminology, insurance coverage, managed care processes, and time-of-service collections with the ability to effectively communicate financial responsibilities to patients. Exhibits strong interpersonal, customer service, and listening skills when interacting with diverse patient populations, physicians, and internal departments while maintaining professionalism, confidentiality, and sensitivity to language barriers. Demonstrates sound judgment, composure in stressful situations, and basic mathematical skills necessary for cash handling and reconciliation activities.

Required Qualifications

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma (or equivalent).
• A minimum of one year of previous hospital or medical office experience is required.
• A medical terminology course must be successfully completed during the first year of employment.
• Additional college-level courses in the medical practices area are desired. Associate degree preferred.
• CHAA certification is highly preferred.

The Beacon Way

At Beacon Health System, our approach to care goes beyond clinical excellence because it’s built on meaningful connections. Guided by our core values of Trust, Respect, Integrity, and Compassion, we strive to create an environment where patients feel heard, employees feel valued, and innovation thrives.