Revenue Cycle Supervisor in Linton, Indiana at Greene County General Hospital

The Revenue Cycle Supervisor is responsible for overseeing the daily operations of the Revenue Cycle and Health Information Management (HIM) departments. This position develops, plans, coordinates, and optimizes departmental operations to support the organization's mission, vision, and strategic goals.

Reporting directly to the Revenue Cycle Director, the Revenue Cycle Supervisor provides leadership and oversight for coding, billing, collections, customer service, payroll, and revenue cycle-related accounting functions. The Supervisor ensures operational efficiency, regulatory compliance, and exceptional customer service while supporting staff development and fostering collaboration across departments.

Essential Duties and Responsibilities:

• Oversee all phases of the revenue cycle, including patient access, charge capture, coding, billing, claims submission, payment posting, denial management, and accounts receivable follow-up.
• Monitor key revenue cycle performance indicators, including days in accounts receivable, clean claim rate, denial rate, cash collections, bad debt, and point-of-service collections, and implement corrective action plans as needed.
• Review and analyze accounts receivable aging reports to identify trends, resolve barriers to reimbursement, and improve cash flow.
• Supervise claim billing and follow-up activities to ensure timely and accurate submission of claims to governmental, commercial, and managed care payers.
• Oversee denial management processes, including denial tracking, root-cause analysis, appeals, and implementation of strategies to reduce future denials.
• Coordinate and support revenue integrity initiatives to improve charge accuracy, reduce revenue leakage, and maximize reimbursement opportunities.
• Analyze reimbursement trends and identify opportunities for process improvement, operational efficiencies, and enhanced financial performance.
• Conduct routine audits of revenue cycle workflows, billing practices, coding accuracy, and account resolution activities to ensure compliance and operational effectiveness.
• Prepare and present revenue cycle metrics, productivity reports, and operational updates to the Revenue Cycle Director and senior leadership team.
• Work collaboratively with physicians, department managers, payers, and external vendors to resolve reimbursement issues and improve revenue cycle outcomes.
• Oversee all purchasing of office supplies for staff.
• Complete biweekly payroll activity for business office and HIM staff.
• Responsible for interviewing, training and performance management of staff.
• Performs annual staff performance reviews, competency assessments and disciplinary counseling. Maintains staff attendance records.
• Conducts regular staff meetings to set goals and evaluate progress of established goals and processes.
• Ensure processes are in compliance with all regulatory agencies.
• Assists in the preparation of monthly reports as required for quality reporting.
• Maintain a strong relationship with EHR vendor and ensure that business office is effectively using the system to maximize its performance.
• Promote excellent customer service by all levels of staff.
• Develops, implements and maintains office policies and procedures.
• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent reoccurrences.
• Report mistakes, near misses, adverse events and quality and safety concerns.
• Participates in the development and implementation of safety and quality improvement activities.
• Maintain patient confidentiality in compliance with HIPAA laws.
• Assist with special projects as needed.
• Other duties as may be assigned.

Job Requirements:

Education: High School Diploma/GED required. Bachelor's Degree in Health Administration, Accounting, Finance or a related healthcare field preferred.

Licensure/Certification: N/A

Experience: Minimum of five (5) years of progressive revenue cycle experience in a hospital or healthcare setting, including patient access, health information management (HIM), coding, billing, claims management, collections, and reimbursement.

Previous supervisory or leadership experience preferred.

Demonstrated knowledge of revenue cycle operations, payer regulations, reimbursement methodologies, coding guidelines, and revenue integrity principles.

Strong analytical, problem-solving, organizational, and communication skills with the ability to lead teams and drive process improvement.

Physical Requirements: Frequent sitting and occasional standing and walking. Occasionally lift 10 pounds. Frequent bending, stooping, and reaching.