Service Manager in Arden, North Carolina at Modern Mobile Tire

Company Intro

Modern Mobile Tire is a fast-growing automotive service company with a brick-and-mortar repair shop and a rapidly expanding mobile tire and service division, serving the greater Asheville area. We are looking for a results-driven Service Manager to help lead daily operations, drive growth, and maintain high standards of customer care and efficiency.

About the Role

The Service Manager will help oversee all shop operations, team performance, inventory, customer service, and workflow. This position also collaborates closely with our mobile operations manager to ensure seamless coordination between the shop and mobile service teams.

You will be responsible for achieving growth targets, managing gross profit, controlling costs, and maintaining strong operational discipline in a fast-paced environment.

Key Responsibilities

Operations & Leadership

• Help oversee daily shop operations, including scheduling, workflow management, and quality control.
• Lead, coach, and develop technicians, service advisors, and support staff.
• Maintain a high-performance, teamwork-focused culture.

Customer Experience

• Ensure an exceptional customer experience at every touchpoint.
• Handle escalations, review service recommendations, and support advisors with accurate estimates.

Financial Performance

• Manage the shop's revenue targets, gross profit, and expense control.
• Track KPIs: car count, ARO, GP %, labor utilization, and mobile/shop coordination efficiency.
• Identify operational issues that cost time/money and proactively implement corrective action.

Coordination with Mobile Division

• Work closely with the Mobile Operations Lead to balance workload between shop and field.
• Ensure technicians support both sides of the business when needed.

Inventory & Compliance

• Oversee tire, parts, and supply inventories to prevent shortages or overstock.
• Ensure safety, cleanliness, and compliance with all company policies and industry regulations.

Qualifications

• 3+ years automotive service management experience (shop manager, assistant manager, service advisor lead, etc.).
• Strong understanding of tires, general automotive repairs, and workflow management.
• Proven leadership skills with the ability to coach and hold teams accountable.
• Excellent communication, problem-solving, and customer service skills.
• Ability to thrive in a fast-paced environment with shifting priorities.
• Strong understanding of financial targets, KPIs, and operational metrics.
• Valid Driver's License (required) & clean driving record.

Preferred

• Experience with mobile or field-based service operations.
• Familiarity with shop management software (Tekmetric and Google Calendar).
• ASE certifications (not required).

Schedule

Full-Time, Monday–Friday, 8:00 AM–5:00 PM (may vary based on actual work needs)

What We Offer

• Competitive salary + performance-based bonuses
• Health & retirement benefits
• Paid time off
• Growth opportunities within a rapidly expanding company
• A positive, team-focused, high-energy work culture

401(k), Health, Dental, Vision, Employee discount