SERVICE ADMINISTRATOR in Windsor, Connecticut at Fischer Technology Inc

About Us: Fischer Technology is a leading innovator and manufacturer of coating thicknesses measurement devices, delivering exceptional products and services to our customers. For over 70 years, we have built a reputation for providing industry with highly accurate and precise instrumentation. Our devices play a critical role in the aerospace, durable goods, electronics, automotive, medical devices, green energy, and general manufacturing. As part of the Helmut-Fischer GmbH group, Fischer Technology’s diverse team of professionals works together to push the boundaries of measurement and meet the evolving needs of the manufacturing community.

Job Summary

We are seeking an organized and detail-oriented Service Administrator to support our service department and ensure efficient daily operations. The Service Administrator will serve as a key point of contact for customers, technicians, and internal departments by coordinating service requests, scheduling appointments, processing documentation, and maintaining accurate records. The ideal candidate is customer-focused, highly organized, and able to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Coordinate and schedule service appointments, work orders, and technician assignments
• Communicate with customers regarding service requests, updates, and completion timelines
• Prepare and process service-related documentation, invoices, and reports
• Maintain accurate customer, equipment, and service records in company systems
• Monitor open service tickets and ensure timely follow-up and resolution
• Support technicians by organizing schedules, parts, and required paperwork
• Assist with warranty claims, purchase orders, and billing inquiries as needed
• Answer incoming calls and emails professionally and direct inquiries appropriately
• Collaborate with service, sales, and operations teams to ensure customer satisfaction
• Maintain inventory records and assist with ordering service-related supplies when required

• High school diploma or equivalent required; associate degree preferred
• Previous administrative, customer service, or service coordination experience preferred
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office and service management or CRM software
• Ability to work independently and as part of a team
• Strong attention to detail and problem-solving skills

Preferred Skills

• Experience in service administration, dispatching, or scheduling
• Knowledge of invoicing, work orders, and warranty processing
• Ability to prioritize tasks and meet deadlines
• Professional customer service and conflict-resolution skills

Compensation & Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan options (401K)
• Opportunities for professional development and advancement

• Full-time position
• Office-based, no home office allowed.
• Standard business hours with occasional overtime as needed

We look forward to welcoming a new member to our team who is enthusiastic about sales and excited to contribute to the growth of our portable coating thickness gauge product line!