Administrative Coordinator in Bethlehem, Pennsylvania at Lehigh University

Lehigh University

Lehigh University is an affirmative action/equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, gender identity, genetic information, marital status, national or ethnic origin, race, religion, sexual orientation, or veteran status. Lehigh University provides comprehensive benefits including partner benefits.

At Lehigh University, the Office of the Registrar is where academic records, enrollment, and student milestones come together. As the Coordinator for the Registrar's Office, you'll be the first person students, faculty, and staff encounter — and that first impression matters. In this full-time role, you'll serve as the primary tier I support contact for the Office of the Registrar, keeping daily operations running smoothly and ensuring every inquiry is handled with accuracy and care.

Position Number: S78520

This position is a Grade: 7 - 37.5 with an approximate salary range of $37,190-$44,640 and is subject to change based on experience, skills and qualifications.

Key Accountabilities

• Serves as the welcoming first point of contact for all in-person, email, phone, and live chat inquiries, ensuring guests feel included while managing and distributing office mail.
• Delivers timely, accurate assistance regarding University services and procedures, helps visitors complete required paperwork, and efficiently resolves routine and non-routine issues.
• Leverages broad University knowledge to handle general administrative requests independently while smoothly routing complex, specialized situations to the appropriate experts.
• Maintains strict client confidentiality in compliance with Faculty rules while building equitable, professional relationships with both internal and external partners.
• Evaluates and completes all degree and enrollment verification requests from both internal departments and external agencies—including processing National Student Clearinghouse inquiries within 2–3 business days and generating notarized letters for diplomas and degrees.
• Reviews, records, and processes administrative grade changes - including Pass/Fail requests, Removal of Incompletes, and Grade Corrections, to ensure the student record accurately reflects the changes, shifts in academic standing, and changes to dean's list. Communicates directly with faculty and students to resolve grade submission issues.
• Processes critical record updates including course withdrawals, official name and personal information changes in Banner, and handles sensitive, confidential student data with high accuracy.
• Facilitates the replacement diploma ordering process for alumni by verifying online requests, troubleshooting issues, and submitting orders to the vendor.
• Manages academic event room reservations using specialized scheduling software and communicates directly with requesters to resolve conflicts.
• Keeps the department running efficiently by managing calendars, scheduling meetings for the University Registrar, ordering and storing office supplies, and processing/imaging received documents.
• Provides flexible back-up support for transfer credit inquiries, graduate transcript verifications, and assists office staff with heavy workloads or special projects as needed.
• Oversees the end-to-end Lehigh transcript ordering process utilizing Banner and the National Student Clearinghouse to fulfill student requests.
• Serves as the primary point of contact for transcript inquiries from external agencies, and provides comprehensive documentation, instructions, and training on the transcript ordering platform.

Qualifications

• High School Diploma or GED
• One to three years of work related experience
• Experience in a customer-facing or administrative support role, ideally in higher education or a comparable service environment
• Strong written and verbal communication skills with a professional, approachable manner
• Comfort working across multiple communication channels simultaneously — phone, email, and chat
• Solid organizational skills with close attention to accuracy and detail
• Ability to handle sensitive student information with discretion and in accordance with FERPA regulations, as required at Lehigh University
• Proficiency in standard office software and the ability to learn student information systems quickly

Why Lehigh

Lehigh University has built a reputation as a research university where staff are considered genuine contributors to the academic mission. In this role, you'll be part of a team that directly supports student success at key moments in their academic journey. Lehigh offers generous benefits including above-average retirement contributions, tuition benefits for employees and eligible dependents, substantial paid leave, and a campus environment that encourages professional development and lifelong learning. Lehigh University is an equal opportunity employer and does not discriminate. We are committed to a culturally and intellectually diverse community and we seek qualified candidates to contribute to the university’s mission.

Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist.

Special Considerations

• This position has direct contact with minors, therefore a background check is required.
• The duties of this position may allow the employee to work partially remote as deemed appropriate by their supervisor.

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position.

Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.