Field Service Specialist II in Bedford, Texas at Texas Health Resources

Field Service Specialist II - IT Texas Health HEB

Bring your passion to Texas Health so we are Better + Together

** Please note that the company is not currently enrolled in E-Verify. **

Work location: Texas Health HEB Campus 2504 Airport Freeway Bedford TX 76022

Work hours: Full Time Days Monday - Friday 7:30am-4:00pm for 40 hrs/week.

Must participate in Team's on call rotation

Texas Health HEB Department highlights:

• Opportunities to learn and grow career

• Innovative, collaborative and fast-paced environment

• Join an inclusive and supportive team

Here's What You Need

• H.S. Diploma or Equivalent Required

• Associate degree Computer Science, Information Systems, Business, or related field. (Preferred)

• 3 years experience in a computer related technical support or technical customer service role with various outsourcing and services offerings, pricing and delivery structures. Advanced troubleshooting skills and advanced technology expertise. Must have exceptional customer service skills. (Required)

What You Will Do

• Provide timely in-person and virtual customer assistance for Field Service requests and incidents

• Respond to customer incidents and requests for technical support for customers' computer systems, telephones, networks, and applications at applicable work-sites

• Accurately log all customer interactions in the ITS ticketing system.

• Demonstrate exceptional customer service by seeking opportunities to give educational feedback while assisting customers.

• Build and maintain key customer relationships with customers through timely and effective resolution

• Utilize processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable

Additional perks of being a Texas Health Field Service Specialist II

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits .

• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.

• Strong Unit Based Council (UBC).

• A supportive, team environment with outstanding opportunities for growth.

• Learn more about our culture, benefits, and recent awards.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .

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Primary Location: Bedford
Job: Information Services or Technology
Organization: Texas Health Resources 612 E. Lamar TX 76011
Shift: Day Job
Employee Status: Regular
Job Type: Standard
Schedule: Full-time