Customer Success Manager in Canada Creek, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Canada.

This role sits at the center of long-term client growth and retention, managing a large portfolio of established accounts in a fast-paced, performance-driven environment. You will be responsible for ensuring clients see clear, measurable ROI from their digital marketing investment while building trusted, strategic relationships with key stakeholders. The work blends account management, data-driven consulting, and proactive problem-solving across SEO, paid media, and web performance initiatives. You will regularly lead business reviews, translate marketing performance into actionable insights, and identify opportunities for expansion and upsell. Success in this role requires strong commercial thinking, structure in managing high account volume, and the ability to balance client satisfaction with retention and growth goals. It is a highly autonomous position where ownership, communication, and accountability directly shape outcomes.

You will manage a large portfolio of client accounts and ensure consistent performance, retention, and growth across multiple digital marketing services, including:

• Owning end-to-end account health across a portfolio of approximately 100–120 clients, including engagement cadence and performance monitoring
• Leading quarterly business reviews with senior stakeholders, translating campaign performance into clear ROI narratives
• Managing renewals proactively, identifying churn risks early, and driving retention targets
• Identifying and closing expansion opportunities including upsells, cross-sells, and multi-location growth initiatives
• Collaborating with SEO, paid media, content, and web teams to ensure strategy execution aligns with client goals
• Handling escalations, performance concerns, and difficult client conversations while maintaining strong relationships
• Maintaining accurate CRM records, account notes, and pipeline tracking to ensure operational clarity and consistency
• Driving referrals, testimonials, and case-study opportunities from high-performing accounts

The ideal candidate brings proven customer success or account management experience, strong commercial acumen, and the ability to manage a high-volume portfolio effectively, including:

• 1+ year of experience in customer success, account management, or strategic client-facing roles (agency or SaaS experience preferred)
• Proven ability to manage retention and expansion across a meaningful book of business
• Strong understanding of digital marketing concepts such as SEO, paid search, analytics, and conversion tracking
• Ability to interpret performance data and communicate insights clearly to senior stakeholders
• Experience running QBRs and engaging confidently with executive-level or business owner clients
• Strong organizational skills with the ability to prioritize and manage multiple accounts simultaneously
• Comfort working autonomously in a fast-paced, remote-first environment with evolving processes
• Strong communication and relationship-building skills, especially in high-stakes or challenging conversations
• Post-secondary education or equivalent professional experience

• Competitive annual salary range of CAD $50,000 – $60,000
• Performance-based growth and advancement opportunities
• Fully remote-first work environment
• Exposure to diverse industries including healthcare, aesthetics, legal, and professional services
• Direct collaboration with senior leadership and cross-functional marketing teams
• Opportunity to manage a high-impact, high-ownership client portfolio
• Performance-driven culture focused on measurable client success and retention
• Continuous learning environment with opportunities to deepen expertise in digital marketing