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Unit Secretary in Ames, Iowa at Mary Greeley Medical Center

NewJob Function: Admin/Clerical/Secretarial
Mary Greeley Medical Center
Ames, Iowa, 50010, United States
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Job Description

Unit Secretary

  • Position Summary
    • Under general supervision, provides general clerical support, operates computer terminals, and does minimal typing; schedules appointments and greet patients; answers and screens phone calls; gathers and copies various patient information in assigned unit; performs related work as required. Unit Secretaries ensure all actions taken in carrying out responsibilities support patient centered care.
  • Position Responsibilities

    • Unit Specific Position Responsibilities
      • Prepares and maintains electronic patient records.
      • Schedules, cancels, and reschedules patients for appointments in radiology and for PFTs with respiratory
      • Completes patient registration promptly upon arrive to the radiology department.
      • Ensures insurance information is current in Epic. .
      • Manages telephone calls throughout Radiology, including appointment reminders, requests for outside imaging, and incoming calls for physicians and other radiology staff.
      • Prepares documents for submission to the Health Information Management department
      • Scan paper documents into Epic.
      • Utilizes safety practices in daily activities.
      • Obtains appointments for clients referred onto other medical providers.
      • Prepares documents for submission to the Health Information Management department.
      • Transports patients to other appointments as needed.
      • Maintains a neat, orderly, and clutter free work area.
      • Performs related work per orientation, position competency checklists, and skill validation.
      • Utilizes knowledge of available work equipment, policies, procedures, and strategies to effectively ensure the protection and safety of patients, data, and property.
      • Assures a safe, therapeutic environment for patients, families, visitors, and staff
      • Assures a safe, therapeutic environment for patients, families, visitors, and staff.
      • Participates in and maintains quality improvement initiatives to promote positive patient outcomes.
      • Assists patients, families, and visitors with various needs and utilizes specific communication tools to enhance customer service.
      • Fulfills requests for imaging and/or reports according to hospital guidelines and policy.
      • Greets and provides non-technical information to patients and other public persons.
      • Notifies appropriate personnel when patients arrive in the department.
      • Additional duties as assigned
  • Qualifications, Knowledge & Experience
    • Required Qualifications (Including any licensure, certification, education):
      • Ability to maintain effective and tactful working relationship with the general public.
      • Ability to perform clerical tasks with a considerable degree of speed and accuracy.
    • Organizational Requirements:
      • Maintain stroke education per regulatory requirements.
    • Preferred Qualifications:
      • High school diploma or GED
      • Hands-only CPR competency
    • Required Knowledge, Skills & Experience:
      • Ability to effectively communicate with patients, staff and physicians.
      • Knowledge of basic arithmetic, algebra and geometry, and their applications
      • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
      • Active listening skills, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
      • Knowledge of general office practices, procedures, and equipment.
      • Moderate to advanced typing and/or computer keyboard skills.
      • Ability to make simple judgments regarding variations in work routine or seek additional direction as appropriate.
      • Ability to deal tactfully with the public and co-workers.
      • Ability to handle confidential work with discretion.
    • Preferred Knowledge, Skills & Experience:
      • Exposure to or background in medical terminology.

Job Location

Ames, Iowa, 50010, United States

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