General Manager in Phoenix, Arizona at Over Easy

Over Easy – Who are we?

Bright! Like the sun itself, we seek to be warm and inviting. We’re friendly and approachable. We’re pretty chill and laid back because why sweat the small stuff.

Energizing! Upbeat and chipper, but never saccharine. We want everyone’s day to be the best it can be from the very start.

Real! Timeless, classic and humble. We don’t flex, nor do we feel the need to. We keep it real and honest because being a good person never goes out of style.

The Perks!

At Over Easy, we love how you shine! Working at Over Easy is more than just earning a fair wage for a hard day’s work, we also want to help you take care of you and your family. Family and Loyalty are Core Values to our company. We build our Employee Perks with Family and Loyalty at the forefront. Here are a few of The Perks.

• No late nights—you’ll be home by dinner time every night!
• Competitive salary and bonus potential.
• Employee Discounts and Friends and Family Discounts.
• 80 hours of Paid Time Off each calendar year with potential for increased accrual based on seniority.
• Medical, Dental, and Vision Insurance Plans for you and your dependents after 60-days of employment.
• Short-Term and Long-Term Disability coverage provided for you by the Company after 60-days of employment.
• A birthday meal on us! You deserve it!
• Closed Thanksgiving and Christmas Day to spend time with family and friends.
• Leadership development and advancement opportunities.
• Spark Brighter Days!

The Position Specifics

Your job is to Spark Brighter Days by leading the restaurant with excellence, integrity, and energy. As a General Manager, you are responsible for the overall success of the restaurant – driving operations, developing your team, and delivering an exceptional guest experience every day. The responsibilities of this position include:

• Lead and oversee all aspects of the restaurant operations, including service, food quality, cleanliness, and guest satisfaction.
• Supervise daily operations to ensure excellence in food quality, service, cleanliness, and guest satisfaction.
• Direct and supervise staffing, scheduling, and overall team performance.
• Work on the floor Friday-Tuesday, focusing on staff support and guest experience (including peak weekend shifts).
• Maintain a clean, safe, and well-functioning facility, including all equipment and guest-facing areas.
• Develop and execute local marketing initiatives to grow sales and community presence.
• Lead by example with strong leadership, organization, and decision-making skills.
• Crete and maintain a positive, safe, and engaging work environment.

Team Leadership & Staffing

• Oversee all Front of House staff while supporting Back of House operations.
• Lead all hiring processes and staffing decisions.
• Create schedules and ensure proper coverage for all shifts.
• Own all training and development programs for new and existing team members.
• Conduct performance reviews and provide ongoing coaching and feedback.
• Facilitate continuous training in service, food, alcohol, and team engagement.
• Manage and document disciplinary actions and terminations as needed.

Service & Product Standards

• Ensure all Over Easy service standards are implemented and consistently upheld.
• Oversee food quality, consistency, and adherence to health and safety guidelines.
• Ensure accuracy, presentation, and timelines of all food and beverages.
• Maintain expert-level knowledge of all menu items, ingredients, and recipes.
• Enforce responsible alcohol service standards, including ID verification and compliance.

Guest Experience & Community Engagement

• Create a welcoming, energetic, and memorable experience for every guest.
• Oversee reservation and POS systems to ensure smooth operations.
• Handle guest feedback and resolve concerns with professionalism and urgency.
• Recognize and engage with regulars, VIPs, and large parties.
• Develop and manage annual marketing plans and budgets.
• Actively engage with local community to drive business and catering opportunities.
• Stay informed on local events, businesses, and competitors.

Work Environment

• Ensure full compliance with all health, sanitation, and safety standards.
• Maintain a facility and equipment to Over Easy standards.
• Create a positive, respectful, and fun culture where employees thrive.
• Keep morale high and build a team that enjoys coming to work.
• Maintain a clean, organized, and guest-ready dining environment at all times.
• Protect and elevate the Over Easy brand, including ambiance, music, and overall experience.
• Ensure consistent focus on guest flow and engagement from entry to exit.

Financial Management

• Own and manage food and beverage cost controls.
• Ensure labor is properly managed and aligned with business needs.
• Monitor budgets, forecasts, and financial performance.
• Analyze and address budget variances.
• Ensure accurate reporting, forecasting, and reverse labor tracking.

Communication & Presence

• Lead by example with a strong and consistent presence.
• Maintain a reliable and positive attendance record.
• Attend and contribute to weekly manager meetings.
• Complete daily manager logs, reports, and required paperwork.
• Lead daily pre-shifts and communicate expectations daily.
• Respond promptly to emails and communications from leadership and ownership.
• Effectively resolve employee conflicts, guest concerns, and vendor issues.
• Utilize systems such as Paylocity, Restaurant365, Toast POS, and Office 365 to drive results.

Is This Role For You?

At Over Easy we strive to Spark Brighter Days by being Bright, Energizing and Real. Are you?

• A strong, hands-on leader who thrives in a fast-paced environment.
• Passionate about hospitality, team development, and operational excellence.
• Highly organized with exceptional decision-making skills.
• A clear and confident communicator.
• Driven to create both an outstanding guest experience and a positive team culture.

Legal & Compliance

Over Easy is an Equal Opportunity Employer. Employment is at-will and in accordance with applicable federal and state laws, including ADA requirements.

This position is classified as exempt and is not eligible for overtime in accordance with federal and state law.

This position participates in a tip pool in accordance with company policy and applicable wage and hour laws.

Qualifications

• Minimum 3 years of restaurant management experience with a team of 10+.
• Must maintain valid Certified Food Protection Manager and Title 4 Manager certifications.
• Strong attention to detail.
• Excellent leadership, organizational, and decision-making skills.
• Able to communicate clearly and effectively.
• Able to reach, bend, stoop, and frequently lift up to 50 pounds.
• Able to work in a standing position for extended periods of time.
• Maintains exceptional hygiene and grooming standards.
• Must be authorized to work in the U.S.

Employment is contingent upon the successful completion of a background check and other pre-employment screenings.