Mortgage Business Application Support Specialist in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Mortgage Business Application Support Specialist based in the United States.

This role provides frontline technical and functional support for mortgage origination and servicing applications used across the lending lifecycle.
You will act as a key support resource for internal teams and clients, ensuring fast, accurate resolution of application issues in a high-volume environment.
The position combines mortgage industry knowledge with application troubleshooting, user support, and ticket management responsibilities.
You will play a critical role in maintaining business continuity by monitoring support queues, resolving incidents, and escalating complex cases when needed.
A strong focus is placed on clear communication, documentation, and continuous improvement of support processes and knowledge resources.
You will also contribute to user training and help enhance understanding of mortgage systems and workflows across the organization.
This is a fast-paced, customer-focused support role within a collaborative and operationally critical environment.

In this role, you will provide end-to-end application support for mortgage systems while ensuring timely issue resolution and high-quality user experience.

• Provide phone and ticket-based support for mortgage origination and servicing applications used by internal teams and clients
• Monitor support queues and respond to incidents within defined service level agreements
• Troubleshoot, document, and resolve application issues across mortgage lending platforms
• Escalate complex technical or functional issues to senior support teams while ensuring follow-through to resolution
• Maintain detailed documentation of issues, resolutions, and recurring system behaviors in the knowledge base
• Support end-user training and share application knowledge with business and IT stakeholders
• Participate in off-hours and weekend support rotations, including scheduled testing activities
• Contribute to continuous improvement initiatives for support processes and system usability

This role requires strong mortgage industry experience combined with technical application support skills and the ability to thrive in a fast-paced service environment.

• 5+ years of experience supporting mortgage software applications (LOS, pricing engines, document vendors, or similar systems)
• Strong knowledge of mortgage processes and compliance requirements (TRID, ATR/QM, GFE, TIL, LO Comp, etc.)
• Experience working with loan origination and servicing systems in a support or operations capacity
• Proficiency with ITSM/ticketing systems and structured incident management workflows
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users
• Strong customer service orientation supporting both internal and external stakeholders
• Ability to manage multiple priorities in a high-volume, time-sensitive environment
• Flexibility to work rotating shifts, weekends, and occasional holidays as required
• Experience documenting processes and contributing to knowledge base development

• Competitive salary range of $75,000 – $85,000 depending on experience and skills
• Remote work opportunity within the United States
• Comprehensive medical, dental, and vision insurance coverage
• Paid time off and flexible leave options
• Exposure to enterprise mortgage systems and end-to-end lending workflows
• Opportunities for training, development, and cross-functional learning
• Participation in structured support rotations and operational improvement initiatives
• Collaborative and fast-paced work environment focused on service excellence