Onsite Manager in Falls Church, Virginia at Continuum Companies Inc

About American Community Management Inc

Over the past two decades, American Community Management has emerged as one of the most prominent community management groups across the greater Maryland, Virginia, and D.C. area. Our above-and-beyond customer service and guaranteed 48-hour response time have enabled us to serve as the trusted management group for over 29,000 households within over 200 residential properties.

About the role

As an onsite Onsite Manager, you'll be the go-to point of contact for homeowners, board members, and vendors — delivering exceptional service while overseeing property inspections, vendor relationships, budgets, and staff. You'll act as a key liaison to the Condominium/HOA board, keep records and reports sharp and organized, and help create the warm, professional experience our mission is built on.

What you'll do

• Provide exquisite customer service to all homeowners, residents, guests and vendors at the community setting a warm culture and environment.
• Serve as key liaison to contractors servicing the community.
• Conduct building inspections.
• Manage and track warranties, maintenance requests, service schedules.
• Serve as a valuable resource and facilitator for the Condominium/HOA board in fulfilling their obligation to manage the community.
• Creatively and proactively assist the board members in the operation of a Condominium/HOA board.
• Serve as the initial point of contact for inbound board requests and liaison between the Condominium/HOA board and ACM.
• Assist the board in the presentation of information to Condominium/HOA membership at meetings.
• Identify and analyze issues, patterns, and trends in community member requests & issues.
• Participate in referring vendors with your Portfolio Manager & Team Lead to the Board and for overseeing the performance of contracted vendors.
• Prepare weekly activity reports and variance reports for the Condominium board.
• Report progress in solving community and board issues and track action items at all times, representing ACM's reputation of professionalism and reliability.
• Maintain knowledge of assigned portfolio’s governing documents.
• Participate in the preparation of Condominium yearly budgets.
• Review and code invoices, consistent with budget control oversight and review monthly and annual financial statements.
• Weekly property inspections as requested by manager and Board.
• Takes initiative in resolving client issues.
• Maintains and organizes up to date property documents (records and logs e.g. telephone log, property information sheets, warranties, community websites, online management systems, etc.).
• Prepares proofreads and edits all written correspondence coming across the desk.
• Oversee onsite staff including a maintenance team and concierge.
• Must attend monthly board meetings.

Qualifications

• Exceptional in Microsoft Office – word processing, spreadsheets and database
• Office administration
• Filing procedures
• Operation of basic office equipment
• Exceptional interpersonal skills
• Ability to handle sensitive and confidential situations
• Analytical ability to gather and summarize data for reports
• Apt to find solutions to various administrative problems
• Able to prioritize job tasks
• Provide professional customer service
• Able to meet deadlines
• Attention to detail in composing, typing and proofing materials
• Ability to work in highly stressful situations
• Capable to multi-task with multiple vendors and homeowners
• Able to expedite urgent matters to Community Relationship Manager & Team Lead without reservations

Experience/Background:
Five years onsite condominium management, preferred, prior experience with a new development is preferred as well.

Diploma/Degree
High School or GED, some college preferred

CAI designation preferred (i.e. CMCA, AMS)