PAS Specialist in Portland, Oregon at Oregon Health & Science University

PAS Specialist

US-OR-Portland

Requisition ID: 2026-39526
Position Category: Hospital/Clinic Support
Job Type: AFSCME union represented
Position Type: Regular Full-Time
Posting Department: Family Medicine at Richmond
Posting Salary Range: $24.58 - $33.26 per hour with offer based on experience, education, and internal equity
Posting FTE: 1.00
Posting Schedule: Monday-Friday, Variable Saturdays
Posting Hours: 11:30AM-8PM
HR Mission: Healthcare
Drug Testable: No

Department Overview

Medical receptionist position at Richmond includes; scheduling appointments, checking patients in and out for appointments, verifying demographics and insurance, answering phone calls, collecting payments, paperwork, assisting with a back-up duty (cross trained to help cover referrals, billing, eligibility, medical records, etc.), attending meetings, ensure that the environment is clean and performing other duties as assigned.

Function/Duties of Position

Checks patients in by:

• Greeting patient and family/visitors
• Verifying demographic information*
• Verifying insurance and guarantor information *
• Verifying that EPIC and EPIC patient information match*
• Verifies and assists with forms that need to be completed; financial and medical
• Screening patients (bed bugs, etc.)
• Checking-in using EPIC
• Notifies/Asks if patient can be seen if they are late for their appointment
• Asking for and collecting money (co-payments, pre-payments, patient payments on account) Balances money.
• Handing out forms that need to be completed (health history form, release of information, etc)
• Keeps patients informed on delays (reactive and proactive)

Checks patients out by:

• Greeting patients
• Checking out using EPIC
• Prints after visit summary (if not already done by care team)
• Schedules return appointments
• Accurately schedule appointments in EPIC for established and new patients.
• Appointment types include: follow-up, complete physical exams, well child checks, procedures, prenatal, new patients, etc.
• Accurately notes why the patient is coming in for a visit.
• Schedules interpreters when needed
• Gives appointment card reminder
• Thank patient for using Richmond and ask them to complete any surveys they receive.
• Reschedules appointments when the provider will not be in clinic (same day or in advance)
• *= as needed when registration coordinator is not available.

Answer phone calls:

• Log in as an agent within 5 minutes of clocking in
• Answers phone calls; greets, answers questions, take message
• Schedules appointments
• Accurately schedule appointments in EPIC for established and new patients.
• Appointment types include: follow-up, complete physical exams, well child checks, procedures, prenatal, new patients, etc.
• Accurately notes why the patient is coming in for a visit.
• Schedules interpreters when needed
• Warm transfers as appropriate
• Takes messages via EPIC in-basket and accurately routes messages
• Uses Aux codes and after call work appropriately
• Answers calls in succession while primary phone duty
• Answers calls when the queues light blinks or when not assisting a patient while assigned to; check in/out or other front office position.

Back-up duties: Perform back up duties as assigned

Quality improvement:

• Work on quality improvement projects
• Lean
• Process improvement
• Make recommendations for quality improvements
• Participate in medical home projects

Meetings: Attending mandatory meetings/trainings

Cleaning/safety:

• Maintain a clean and orderly work space
• Clean the lobby and restrooms as needed when housekeeping is not in
• Notify the lead/manager when equipment is not functioning properly (take out of service)
• Notify lead/manager of safety concerns or biohazard issues

Performs other duties as assigned.

Required Qualifications

• Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position

Knowledge and Skills Required:

• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Contact Compensation for confirmation of eligibility.

Preferred Qualifications

• Excellent verbal and written communication skills (over the phone, e-mail and in person)
• Accurate message taking
• Strong customer service skills
• Ability to work as part of a team
• Ability to work independently
• Ability to meet deadlines
• Ability to multitask
• Basic computer skills
• type 30-45 wpm
• EPIC
• MS office (excel and word)
• Excellent organizational skills

Additional Details

• Available hours: Monday – Friday 730 am to 830 pm and Saturdays 830-500pm Sundays 0730a-800pm
• Changing positions throughout the day.
• Standing on carpeted surface and hard surface floors.
• Sitting in an office chair
• Twisting from waist while on the telephone to reach supplies, etc.
• Walking around clinic on carpeted and hard surface floors.
• Climbing of carpeted stairs and hard surface ( or use the elevator)
• May have to carry/lift objects, supplies, boxes, and pediatric patients, up to 50 pounds.
• May have to push or pull cart
• May be required to assist with patient transportation, repositioning of adult patients.
• Bending from the waist to pick up children, boxes, etc.
• Reaching