AI Business Analyst | REMOTE in at Supportninja
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Job Description
Work Setup: Remote
Start Date: TBD
Equipment Provision: BYOD
Schedule: TBD
Job Summary: This role supports AI enablement initiatives by working across business and technical teams to understand current processes, tooling, data flows, and operational requirements, and by documenting workflows and assessing readiness for AI adoption.
What does a day in the life of an AI Business Analyst look like?
- Work closely with stakeholders across business, engineering, security, compliance, legal, and operations teams
- Understand current processes, tooling, and data flows across the organization
- Gather and document business, operational, functional, and security requirements related to AI initiatives and tooling
- Document current-state workflows and end-to-end processes across departments
- Map systems, data sources, ownership, access permissions, and data flows
- Identify process pain points, dependencies, operational constraints, and inefficiencies
- Conduct gap analysis across existing processes, tooling, and workflows
- Identify data readiness gaps including data access, governance, quality and ownership
- Support prioritization of findings, dependencies, and recommendations for AI enablement
- Solicits and readily accepts constructive feedback
- Eager to learn new systems and processes
- Demonstrates close attention to detail and thorough review of one’s work with a focus on quality
- Understands the value of workflows, efficiency, and accuracy when processing repetitive operational tasks with high accountability
- Solutions-focused, viewing challenges as an opportunity to resolve problems and work through them
- Exhausting available resources and materials to resolve issues but knows how to seek consultation from peers and seniors when needed
- Exhibits good stakeholder management, ensuring client expectations are set and able to recalibrate when necessary
- Expresses ideas and suggestions in support of the team’s success
- Sees tasks through to completion and offers support as needed
- Able to communicate clearly and effectively with customers, leadership, and client contacts
- Collaborates closely with team leader/manager regarding issues or concerns with daily tasks and activities.
- Related Duties as Assigned
- Perform other duties as assigned
- Able to work on shifting schedules
What are the required qualifications for an AI Business Analyst?
- 4-year college degree or equivalent business experience
- At least 2+ years of experience in Business Analysis, Process Improvement ,Project Management and Data Analysis
- Good written and oral communication skills in English
- Business Analysis Skills;
- Requirements gathering and documentation
- Process mapping and workflow analysis
- Gap analysis and root cause analysis
- Business process improvement
- User story and use case creation
- User Acceptance Testing (UAT)
- Stakeholder management
- AI and Automation Skills;
- Understanding of Artificial Intelligence (AI) and Machine Learning (ML) concepts
- Knowledge of Generative AI tools (e.g., ChatGPT, Copilot, Gemini)
- Ability to identify business processes suitable for AI and automation
- Prompt engineering and AI workflow design
- Understanding of AI risks, governance, and ethical considerations
- Basic understanding of databases and cloud platforms
Ninja Perks and Benefits
*Full time employees
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
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Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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