SHIFT MANAGER HOURLY in ROCHESTER HILLS, Michigan at Rochester Juice, LLC

Position: Shift Leader

Brand: Beyond Juicery and Eatery

Role Summary

The Shift Leader at Zestia Greek Street Food is responsible for leading day-to-day restaurant operations during assigned shifts. This role ensures exceptional guest experience, consistent food quality, strong execution of brand standards, and effective team performance in a fast-paced QSR environment. Shift Leaders serve as a key extension of the General Manager and play an active role in developing future leaders.

Key Responsibilities

Guest Experience & Service

• Resolve guest complaints, concerns, and service issues promptly and professionally

• Ensure a welcoming, friendly, and energetic guest experience aligned with the Zestia brand

• Monitor guest satisfaction and coach team members on hospitality and service recovery

Operations & Food Safety

• Ensure strict compliance with food safety, health, and sanitation standards

• Conduct routine cleanliness, hygiene, and food safety checks

• Maintain back-of-house organization, cleanliness, and workflow efficiency

• Support catering order preparation, accuracy, and on-time execution

Team Leadership & Performance

• Supervise and support hourly team members during shifts

• Coach and train team members on speed of service, food quality, and brand standards

• Monitor shift performance and communicate expectations and feedback clearly

• Enforce company policies, procedures, and operational standards consistently

• Maintain a positive, respectful, and productive work environment

Cash Handling & Shift Execution

• Open and close registers accurately

• Account for cash drops and deposits in accordance with company procedures

• Ensure smooth shift transitions and proper handoffs between leaders

People Management & Development

• Address employee requests, attendance issues, and minor policy violations, escalating to the General Manager when appropriate

• Assist with shift scheduling as needed

• Identify high-potential team members and support leadership development

Qualifications & Skills

• Previous QSR or fast-casual leadership experience preferred

• Strong leadership presence with the ability to motivate and coach teams

• Confident decision-making and problem-solving skills in a fast-paced environment

• Strong communication skills with both guests and team members

• Ability to remain calm, organized, and focused under pressure

• Team-oriented mindset with a commitment to operational excellence