JobTarget Logo

Claims Analyst - Raleigh in Raleigh, North Carolina at North Carolina Education Lottery

NewSalary: $20.25 - $20.25/hr
North Carolina Education Lottery
Raleigh, North Carolina, 27604, United States
Posted on
New job! Apply early to increase your chances of getting hired.

Explore Related Opportunities

Compensation, Benefits, and Job Analysis Specialists jobs near me in North CarolinaJobs near me in North CarolinaCompensation, Benefits, and Job Analysis Specialists jobs

Job Description

You don’t mind having lots of different responsibilities - in fact, you thrive on it! Frequent cash handling is BIG on the agenda! You really enjoy administrative responsibilities, you don’t mind a busy, changing workday, and you really have a knack for helping customers. While there is desk time, this job keeps you on the move regularly. And even though you may get interrupted a lot with requests, you also get the chance to work with some happy winners!

Veterans, you are strongly encouraged to apply if you meet the requirements of this role!

Come and develop your career in this fun, friendly, and fast-paced environment! The lottery was recently certified as a Great Place to Work. We have also been named a Best-in-Class Employer by Gallagher.


Responsibilities:

  • Validate and process lottery prize claims by verifying player eligibility, age, and identity using secure verification tools and IRS TIN matching systems
  • Prepare, approve, and distribute prize payments via checks or prepaid debit cards, ensuring compliance with Lottery and IRS standards
  • Manage cash handling operations, including balancing drawers, daily deposits, and reconciliation of claims activity
  • Maintain accurate and complete claim documentation, ensuring secure storage of sensitive winner information and adherence to audit policies
  • Respond to player inquiries and concerns with professionalism, empathy, and accuracy, ensuring an engaging and positive claimant experience
  • Monitor and balance instant ticket inventory, ticket vending machines, and SCIQ systems, ensuring efficient claims center operations

    • Requirements:

  • High school/GED and 1 year of experience in customer service, cash handling, or operating in an office environment
  • Strong attention to detail and accuracy in cash handling, reconciliation, and recordkeeping
  • Excellent communication and interpersonal skills with a focus on customer engagement
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Ability to analyze information, solve problems, and work independently in a fast-paced environment
  • Demonstrated ability to manage confidential information with discretion
  • Skilled in multitasking, prioritization, and maintaining professionalism under pressure
    • IRS TIN Matching System access (Preferred)
    • Notary Public certification (Preferred)
    • First Aid and CPR certifications (Preferred)
  • Bilingual (Spanish) a plus

    • ***this is an on-site position***

    Hiring Rate: $20.25/hr (this non-exempt position will be filled at or near the posted salary)

    Close Date: August 2, 2026

    About the North Carolina Education Lottery

    We raise money for a great cause! All of the earnings of the North Carolina Education Lottery go to education. We award nearly $10 million a day in prizes. To learn more, visit our website nclottery.com.

    At the North Carolina Education Lottery, we deal with winners every day: our employees! We offer competitive pay and benefits, flexible schedules, professional development opportunities, casual attire, open communication, and a fun work environment.


    All employees of the Lottery are expected to support the organization's values (honesty, respect, integrity, and trust) and its commitment to corporate social responsibility (including responsible gaming, environmental awareness, community involvement, etc).

    Apply in minutes! Get started by uploading your resume. Click here for our Careers Page.

    Equal Opportunity Employer

    Job Location

    Raleigh, North Carolina, 27604, United States

    Frequently asked questions about this position

    Similar Jobs In Raleigh, North Carolina

    NewHot Job

    Finance Associate - Raleigh (Hybrid)

    Allbridge
    Raleigh, North Carolina
    New

    Work From Home - Part-Time Benefits Services Representative

    Global Elite Texas
    Wake Forest, North Carolina

    Employment Specialist/Job Placement Coordinator/Job Placement Specialist

    Cape Fear Group, INC
    Burlington, North Carolina

    Work From Home - Sales Representative

    Global Elite Texas
    Burlington, North Carolina

    Settlement Specialist/Bookkeeper

    Etix, Inc.
    Morrisville, North Carolina

    Apply Now