Partner Led Services Director in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Led Services Director based in the United States.

This leadership role offers the opportunity to build and scale a partner-led services strategy within a fast-growing cybersecurity environment.
The successful candidate will define operational frameworks, strengthen partner performance, and ensure consistent delivery of high-quality services to customers.
Working across partner ecosystems, professional services, sales, operations, and customer experience teams, this role will drive alignment and operational excellence.
The position combines strategic planning, partner governance, team building, and service delivery optimization.
This is an opportunity for an experienced services leader to shape a scalable partner model and influence how security solutions are delivered globally.
The ideal candidate will bring a strong operational mindset, customer focus, and passion for leveraging technology and AI to improve service outcomes.

The Partner Led Services Director will lead the strategy, execution, and growth of partner-driven service delivery programs. Initially operating as an individual contributor, this role will establish the foundation for a scalable partner services organization and build a high-performing team over time.

• Define and execute the operational strategy for partner-led services delivery, ensuring alignment with business objectives and customer expectations.
• Establish partner governance frameworks, including service-level agreements (SLAs), key performance indicators (KPIs), quality standards, and accountability models.
• Manage partner performance by monitoring service delivery metrics, identifying improvement opportunities, and driving continuous optimization.
• Ensure partners deliver services according to established best practices and remain aligned with evolving products, technologies, and service capabilities.
• Drive partner onboarding, integration, enablement, and ongoing alignment throughout the partner lifecycle.
• Collaborate closely with Professional Services, channel teams, customer success, sales, product, legal, and operations stakeholders to ensure consistency and efficiency.
• Develop scalable processes and operating models that support growth and improve customer outcomes.
• Build, lead, and develop a high-performing partner services team capable of supporting business expansion.
• Use data-driven insights to improve service quality, customer satisfaction, and partner performance.
• Identify opportunities to leverage AI and automation to enhance service delivery effectiveness and operational efficiency.

The ideal candidate is an experienced services and operations leader with a strong background in partner ecosystems, service delivery management, and scaling operational programs. They should have demonstrated success building measurable governance models and leading cross-functional initiatives in dynamic technology environments.

• 10+ years of progressive leadership and operations management experience, including experience with partner-led services organizations.
• Proven track record of building and managing partner governance frameworks that drive measurable performance and service quality.
• Strong experience designing and managing service delivery operations, including KPIs, SLAs, quality controls, and performance reporting.
• Demonstrated success working in metrics-driven environments focused on customer satisfaction and partner outcomes.
• Experience collaborating with executive stakeholders and cross-functional teams, including sales, product, legal, operations, and customer experience functions.
• Strong leadership capabilities with experience building, mentoring, and scaling high-performing teams.
• Ability to influence without direct authority and create alignment across diverse stakeholder groups.
• Experience identifying and implementing AI-driven improvements within service delivery or operational workflows.
• Excellent communication, strategic thinking, and problem-solving skills.
• Ability to thrive in a fast-paced, evolving environment with changing priorities.
• Customer-focused mindset with a passion for delivering secure, reliable, and scalable solutions.

• Competitive base salary range of approximately $190,400–$240,000 USD, depending on location, experience, skills, and qualifications.
• Equity opportunities, including restricted stock units (RSUs) and employee stock purchase plan (ESPP).
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Flexible paid time off, company holidays, and paid sick leave.
• Gender-neutral parental leave and additional family support programs.
• Home office allowance and mobile phone reimbursement.
• Wellness programs, including coaching and gym or wellness reimbursements.
• Fertility coverage and adoption/surrogacy reimbursement programs.
• Employee assistance programs and additional voluntary benefits.
• Opportunity to shape the future of cybersecurity services delivery through innovation, partnerships, and AI-driven transformation.