Software Development Manager, Observability Platform in Canada Creek, Nova Scotia at Jobgether

As the Software Development Manager, Observability Platform, you will own the vision, strategy, and execution of a critical engineering platform that improves how teams understand and operate their systems. You will combine technical expertise with strong leadership skills to build a high-performing team, establish scalable observability practices, and deliver solutions that enhance reliability and developer productivity.

• Lead, mentor, and grow an engineering team by supporting career development, performance management, coaching, and a culture of technical excellence, collaboration, and continuous improvement.
• Define and communicate a multi-year observability strategy, translating technical vision into actionable roadmaps and aligning engineering teams and leadership around priorities.
• Build and evolve an events-first observability foundation using open standards, including telemetry frameworks, shared libraries, SDKs, and engineering best practices that enable consistent adoption across teams.
• Drive improvements in reliability and incident detection by implementing solutions around service-level objectives, customer experience signals, and proactive monitoring strategies.
• Develop platforms and capabilities that enable engineers and AI agents to investigate production environments through fast, scalable, high-cardinality data access patterns.
• Establish experimentation and validation practices by running pilots, measuring outcomes, and scaling successful approaches across the organization.
• Own observability tooling and vendor strategy, balancing build-versus-buy decisions, platform flexibility, cost management, and long-term scalability.
• Contribute to complex technical decisions, architecture reviews, and hands-on development when needed to unblock initiatives or prototype solutions.
• Promote the use of modern AI development tools and workflows to improve engineering productivity and help teams build more effectively.
• Collaborate with engineering leaders, technical teams, and business stakeholders to create alignment and deliver impactful platform capabilities.

The ideal candidate brings a strong software engineering background combined with proven engineering leadership experience. You should have experience building internal platforms, driving technical strategy, and delivering scalable solutions in complex environments.

• 7+ years of experience in software engineering, with a strong background in building software platforms, developer tools, or engineering infrastructure.
• 3+ years of engineering management experience, including developing engineers, leading teams, and delivering complex technical initiatives.
• Previous hands-on experience designing and implementing observability, telemetry, or monitoring platforms within an engineering organization.
• Strong understanding of event-driven systems, including structured events, high-cardinality data, streaming or columnar storage, sampling, tagging, and context propagation.
• Experience building shared platforms, SDKs, libraries, and developer-focused solutions that enable other engineering teams to work more effectively.
• Practical knowledge of open observability standards such as OpenTelemetry, as well as experience designing SLIs and SLOs.
• Ability to define technical vision, prioritize initiatives, and influence teams toward strategic outcomes.
• Experience using experimentation and data-driven approaches to validate technical solutions and business impact.
• Strong people leadership skills with the ability to develop talent, provide feedback, foster inclusion, and build high-performing teams.
• Excellent communication and collaboration skills, with the ability to work effectively across technical and non-technical stakeholders.
• Experience working with AI-powered development tools and modern LLM-based workflows is highly valuable.
• Nice-to-have experience includes working in regulated industries, fintech environments, Kubernetes, progressive delivery practices, columnar databases, or observability solutions for AI and agent-based workloads.

• Competitive compensation package aligned with experience and market standards.
• Comprehensive health benefits and life insurance coverage.
• Employer-supported long-term savings program with matching contributions.
• Generous time-off package including vacation days, wellness days, and unlimited sick and mental health days.
• Flexible remote work model with the ability to work internationally for up to 90 days per year.
• Opportunity to collaborate with talented professionals across North America in a high-growth technology environment.
• Employee resource groups supporting diversity, inclusion, and community building.
• A culture focused on innovation, continuous learning, and using modern technologies to solve meaningful problems.
• Opportunities to influence product direction and build solutions with significant organizational impact.