JobTarget Logo

Digital Gaming Production Support Engineer in Raleigh, North Carolina at North Carolina Education Lottery

NewSalary: $53754 - $56186
North Carolina Education Lottery
Raleigh, North Carolina, 27604, United States
Posted on
New job! Apply early to increase your chances of getting hired.

Explore Related Opportunities

Security Guards and Gambling Surveillance Officers jobs near me in North CarolinaJobs near me in North CarolinaSecurity Guards and Gambling Surveillance Officers jobs

Job Description

Are you energized by solving problems, delving into technical puzzles, and ensuring players have a seamless digital gaming experience? Join our team as a Digital Gaming Production Support Engineer, where you’ll be at the heart of maintaining stability, resolving incidents, and supporting continuous improvement across our digital gaming platforms.


You’re at the frontline of our digital gaming experience. When issues arise, you’re the one who keeps players playing, systems stable, and the gaming environment running smoothly. If you thrive in fast-paced environments, enjoy solving real-time challenges, and want to make a meaningful impact on a platform used by thousands, this role is for you.

Come and develop your career in this fun, friendly, and fast-paced environment! The lottery was recently certified as a Great Place to Work. We have also been named a Best-in-Class Employer by Gallagher.

Veterans, you are encouraged to apply if you meet the requirements of this role!

**This is a hybrid position. All employees must reside in N.C. **

Responsibilities:

  • Identify, troubleshoot, and resolve digital gaming incidents and player complaints, with the guidance of your manager, to ensure minimal impact on the digital gaming platform and players
  • Support day-to-day monitoring of the digital gaming platform by utilizing backend systems to review reports and complaints to detect any issues or anomalies and take corrective actions
  • Collaborate with both internal and external stakeholders to resolve technical incidents or player complaints and appropriately identify when incidents need to be escalated
  • Maintain documentation for troubleshooting, system configurations, processes and procedures, and platform training material

    • Requirements:

  • Advanced study or training past the high school equivalency at a community college, vocational, business, technical, or correspondence school, and 3 years’ experience
  • Strong attention to detail
  • Strong analytic thinking skills
  • Ability to solve problems in an effective and efficient manner
  • Ability to work independently or in a group setting as dictated; able to multitask
  • Ability to effectively communicate in verbal and written formats
  • Ability to effectively interpret and apply technical documentation and specifications
  • Ability to provide an objective overview of situations
  • Willingness to accept challenges, handle multiple projects simultaneously


    • Hiring Range: $53,754 – 56,186

    Closing Date: July 20, 2026

    About the North Carolina Education Lottery

    We raise money for a great cause! All of the earnings of the North Carolina Education Lottery go to education. We award an average of $10 million in prizes each day. To learn more, visit our website www.nclottery.com.

    At the North Carolina Education Lottery, we deal with winners every day: our employees! We offer competitive pay and benefits, flexible schedules, professional development opportunities, casual attire, open communication, and a fun work environment.

    All employees of the Lottery are expected to support the organization's values (honesty, respect, integrity, and trust) and its commitment to corporate social responsibility (including responsible gaming, environmental awareness, community involvement, etc).

    Apply in minutes! Get started by uploading your resume. Click here for our Careers Page.

    Equal Opportunity Employer

    Job Location

    Raleigh, North Carolina, 27604, United States

    Frequently asked questions about this position

    Similar Jobs In Raleigh, North Carolina

    Security Gaming Integrity Coordinator

    North Carolina Education Lottery
    Raleigh, North Carolina

    SECURITY OFFICER - HAYES BARTON PLACE

    Liberty Healthcare Management
    Raleigh, North Carolina

    Advanced Officer

    Signal Security
    Raleigh, North Carolina

    SAFETY SECURITY OFFICER NC

    KidsPeace Childrens Hospital
    FUQUAY-VARINA, North Carolina

    Security Guard

    Signal Security
    Burlington, North Carolina

    Apply NowYour application goes straight to the hiring team