ePMO Adoption & Performance Lead in at Ellkay LLC
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Job Description
ELLKAY started out providing connectivity solutions to laboratories and within a few years, grew to also provide data management solutions to ambulatory organizations. ELLKAY is now a trusted data management partner in five healthcare segments. ELLKAY’s solutions continue to serve laboratories and ambulatory practices and have expanded to empower hospitals and health systems, healthcare IT vendors, ambulatory practices, health plans, and other healthcare organizations with cutting-edge technologies and solutions that drive their growth and interoperability strategies.
Today, ELLKAY remains true to our core values, building strong partner relationships and offering unparalleled service and support while providing innovative, scalable solutions to the challenges our customers face in today’s data-rich world.
ELLKAY's experience, customer-focused approach, and reputation for innovation, speed, and accuracy differentiate ELLKAY as a premier partner for your interoperability needs and data management strategy.
The ePMO Adoption & Performance Lead is responsible for driving awareness, understanding, adoption, and sustained execution of ePMO processes, standards, tools, and ways of working across the Project Management community.
This role leads the development and delivery of training, communications, and adoption strategies that ensure Project Managers understand both the intent of ePMO requirements and how to apply them in their day-to-day work. The Delivery Enablement Manager partners with ePMO leaders and Delivery leadership to assess readiness, identify knowledge or adoption gaps, develop targeted learning solutions, and reinforce consistent execution across business lines.
Success in this role requires strong training, communication, facilitation, change-management, organization, and stakeholder-engagement skills.
Essential Duties & Responsibilites:
Learning Enablement
- Translate complex ePMO requirements into practical, scenario-based learning that Project Managers can apply.
- Develop job aids, quick-reference guides, FAQs, process walkthroughs, and other learning resources.
- Evaluate training effectiveness through feedback, knowledge checks, adoption data, and observed performance.
- Identify recurring knowledge gaps and recommend targeted training or reinforcement.
- Maintain training content to ensure it remains current with ePMO standards and processes.
Process Adoption & Change Enablement
- Develop adoption and reinforcement strategies for new and revised ePMO processes and tools.
- Coordinate process rollouts across the Project Management community.
- Assess change readiness and identify barriers that may affect successful adoption.
- Monitor adoption patterns and identify areas requiring additional training, communication, or leadership support.
- Develop reinforcement plans when processes are not understood or executed consistently.
- Partner with process owners to ensure changes are ready for training and broad release.
PM Communications & Engagement
- Serve as a primary communication channel between the ePMO and Project Management community.
- Develop clear communications for new requirements, process changes, enterprise initiatives, and key ePMO updates.
- Ensure messaging clearly explains the purpose, business value, expectations, timing, and impact of changes.
- Maintain consistent PM communication and engagement cadence.
- Facilitate office hours, PM forums, Q&A sessions, and feedback discussions.
- Gather PM feedback and surface recurring questions, confusion, or adoption barriers to ePMO leadership.
Adoption & Training Measurement
- Define and track measures for training completion, knowledge transfer, adoption, engagement, and sustained execution.
- Analyze training and adoption trends to identify areas requiring additional intervention.
- Evaluate whether training is resulting in measurable changes in PM behavior and process execution.
- Provide leadership with regular visibility into training effectiveness and adoption progress.
- Recommend adjustments to training approach, content, or communication based on data and feedback.
Delivery Enablement
- Ensure Project Managers have the knowledge, resources, and practical guidance needed to execute ePMO expectations.
- Identify opportunities to simplify how processes and standards are taught and communicated.
- Support onboarding and ongoing development of Project Managers as it relates to ePMO practices.
- Reinforce consistent application of ePMO processes across business lines.
- Maintain accessible, current enablement resources for the PM community.
Initiative Management
- Independently manage multiple training, adoption, and communication initiatives.
- Develop rollout plans, learning schedules, milestones, stakeholder activities, and success measures.
- Coordinate dependencies and stakeholders to maintain implementation timelines.
- Proactively identify competing priorities, risks, and barriers.
- Maintain strong organization, ownership, documentation, and follow-through with limited tactical oversight
Qualifications:
Education:
- Bachelor’s degree required or 7 years related experience.
Experience:
- 5+ years of experience in training, learning and development, change management, delivery enablement, PMO/ePMO, project management, or process adoption.
- Experience developing and delivering enterprise training programs.
- Experience supporting process, technology, or methodology rollouts.
- Demonstrated experience creating learning materials, facilitating training, and measuring effectiveness.
- Experience engaging Project Managers, delivery teams, or other professional stakeholder groups.
- Strong experience with Asana or comparable enterprise work-management platforms preferred.
- Prosci, PMP, instructional design, adult learning, or similar certification preferred. Strong instructional design and adult-learning capabilities.
- Excellent facilitation, presentation, and training-delivery skills.
- Exceptional written and verbal communication.
- Strong change-management and process-adoption experience.
- Ability to translate complex processes into clear, practical learning content.
- Strong stakeholder engagement and relationship-management skills.
- Excellent organization, prioritization, time management, and follow-through.
- Ability to independently manage multiple enterprise initiatives.
- Strong understanding of project management and project lifecycle practices.
- Ability to analyze training and adoption data and translate findings into recommendations.
- Ability to influence stakeholders without direct authority.
Preferred:
- Strong experience with Asana Enterprise or comparable enterprise work-management platforms.
- Experience developing executive dashboards, scorecards, KPIs, and strategic performance reporting.
Ability to analyze and combine data from multiple enterprise systems.
Benefits:ELLKAY offers a comprehensive and competitive benefit package that starts day one! Including:Awards: