Assistant Program Manager ILOS-CS in San Bernardino, California at Step-Up on 2nd Street

JOB TITLE: Assistant Program Manager of Inland Empire ILOS-CS Programs

REPORTS TO: Director and/or Program Manager of Inland Empire ILOS-CS Programs

HOURS: 8am-4:30pm

CLASSIFICATION: Exempt

REQUISITION NUMBER: 1848

SUMMARY: The Assistant Program Manager of ILOS-CS Programs will manage and assign caseloads and provide day-to-day program coordination for the ILOS-CS (In Lieu of Services-Community Supports) Programs with the support and full knowledge of the Program Manager and Director of IE ILOS-CS Programs. The Assistant Program Manager of Inland Empire ILOS-CS Programs position will take the management role assigning and tracking program referrals to team members and provide status updates re: outreach and engagement, housing application assistance, intensive case management, linkage to health plan providers, and housing supportive services for members enrolled in the ILOS-CS Programs. The Assistant Program Manager of Inland Empire ILOS-CS Programs will also manage the contracted health plans MIFS/referral lists, provide support to ensure the ILOS-CS Teams are meeting set enrollment goals, and ensure contractual and financial measures are met.

Benefits and What We Offer:

Opportunities for growth and professional development.Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

DUTIES: The following reflects essential functions for this job but does not restrict other tasks which may be assigned:

Staff and Program Coordination

• Coordinate: Team meetings, schedules for all staff in the ILOS-CS Programs including activities such as home visits, move-ins, pending intakes, documentation, and joint retention visits.

• Manage: Once referred members are assigned, manage outreach, engagement, enrollment, intake, assessments, and tracking of new enrollments for ILOS-CS Programs.

• Track and provide reports as requested on housing placements for all housed individuals, as well as track enrollments for ILOS-CS for all contracted health plans, as well as ensure contractual and financial measures are met.

• Assist with all staff onboarding and training.

Leadership, Administration, Oversight

• For member cases: Manage all field-based ILOS-community support services that promote wellness and recovery for members that are transitioning from homelessness to permanent supportive housing. Facilitate and link members to appropriate health plan resources.

• Manage meetings with staff during team meetings and individual supervisions with staff to review staff progress towards goals and reassess and revise service plans using recovery-oriented service models.

• Manage staff and ensure educational and employment goals are being met during scheduled meetings.

• Manage staff to ensure eviction prevention, initial and follow-up doctor appointments, and member goals are being addressed and accomplished.

• Manage staff to ensure all outcomes are met per the ILOS-CS contract requirements.

Direct Service and Support

• Work collaboratively with members of the ILOS-CS team as needed to provide support and effectively perform their assigned job duties and contribute to the achievement of the program's goals and objectives of housing, income stability, healthcare goals, and assist with health homes tier transitions as needed.

• Attending staff meetings, supervision and training as required.

• Attend community meetings as requested and communicate with non-Step-Up providers as appropriate and professionally representing Step Up.

• Other duties as assigned and required for program compliance and success.

Documentation and Data Collection

• Review staff notes within Step up’s software systems and the healthcare plan portals

• Review, complete and submit monthly, quarterly and annual reports due to the healthcare plans per DHCS requirements. These reports will be submitted to the Program Manager for review prior to being sent to the Healthcare plans.

• Monitor all claims and encounters submitted by staff for accuracy.

Data Collection and Reporting:

• Ensure accuracy of all data, provide reports to Program Manager and Director as requested. Alert to inaccuracies and request assistance for corrections. Work with Program Assistant to develop monthly invoicing to ensure accurate invoices are submitted in a timely manner.

• File Compliance: Assist with file compliance and audit preparation in coordination with Program Manager and Director. Ensure as a Team responsibility all charts are in compliance at all times and audit ready in both paper and electronic versions. Report all non-compliance to Program Manager and Director for corrective actions.

SKILLS: Leadership, motivation and management desires or experience; Strong assessment, interpersonal and intervention skills. Accuracy in charting required documentation. Ability to train or guide staff to achieve confidence and ability to work independently in the field. Strong organizational skills and ability to delegate tasks to staff and monitor outcomes. Experience working with Homeless populations and field-based services.

Must have the ability to effectively communicate both verbally and in writing. Ability to work as a part of a team is crucial. Must be organized and detailed oriented. Ability to

present in a professional manner the ILOS-CS programs to community partners and advocate for SU members’ success in ending homelessness. Ability to work with disabled populations in a recovery-oriented context, embracing housing first, harm reduction and motivational interviewing techniques to ensure successful housing placement and end to homeless cycle. Demonstrate Step Up’s core values in day-to-day work.

QUALIFICATIONS: Bachelor's degree in Social Services or Healthcare field preferred or 6 years management experience. Experience working in case management is required. Strong computer skills with knowledge of Microsoft Office and intermediate MS Excel skills are required. Position requires use of own or company vehicle. Must have a clean driving record and current California’s driver’s license and insurance. Agency will reimburse for mileage.

SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER