Incident Investigator in Albany, New York at Equinox Inc

Equinox is a non-profit human services organization in the Capital Region.

For more than 40 years, Equinox has reached out to people who need us most with innovative and effective programs that truly change lives, allowing us to fulfill our purpose of helping those we serve move forward on their paths to recovery, healing, and independence

Position Summary: The Incident Investigator works closely with Leadership to conduct internal investigations based on any report of a client incident/complaint received from the NYS Justice Center, the Office of Mental Health, or incidents/complaints that are non-Justice Center and reported by Management, Clients or Staff.

Essential Duties and Responsibilities:

• Conduct interviews with clients and employees after a notification from the NYS Justice Center, the Office of Mental Health or client/staff has been received.
• If Justice Center review is warranted (allegation of abuse or neglect or death of client) and a letter of determination is received with recommendations, review with appropriate leadership team members and IRC for closure of incident.
• Gather all necessary evidence to establish if the charge given from the NYS Justice Center, Office of Mental Health or client/staff is Substantiated or Unsubstantiated.
• Analyze all evidence and work with Leadership, Human Resources Director and/or the CEO for any necessary follow-up.
• Manage NIMRS (New York State Incident Management and Reporting System) so that incidents are imported within 24 hours
• Investigate, review at Incident Review Committee, implement corrective action plan, and close incident within the 45-day timeframe
• Evaluate all aspects of the investigation to make fact-based determinations.
• Identify systemic issues and contributing factors to incidents that have occurred.
• Write detailed investigation to present to the appropriate Leadership and/or Human Resources Director.
• Write clear concise Letters of Determination for all appropriate Leadership and/or Human Resources Director for each investigation.
• Set up meetings with Senior Leaders and/or Human Resources Director to present facts, examples of findings and recommendations.
• Receive and record all Internal (non-reportable) Incidents.
• Prepare monthly Incident Report Summary for the monthly Incident Review Committee meeting.
• Present results of investigations at the monthly Incident Review Committee meeting.
• Manage a large case load of investigations.
• Other Duties as assigned.

Physical Requirements:

• Ability to occasionally lift up to 20 lbs.
• Lengthy periods of sitting/standing at a desk and working on a computer.

Minimum Qualifications:

• Bachelor’s Degree or Associates Degree and three years’ experience in investigations
• Field investigative experience - Investigative experience is defined as independent investigative experience and includes the following activities: interviewing witnesses; collecting and analyzing data and evidence; writing and summarizing case narratives.
• Must have a clean, valid NYS Driver License.
• Proficient with Microsoft Word and Excel.

Preferred Qualifications:

• Certified Investigator through OMH or the Justice Center, must provide proof of certification.
• Experience in the handling NYS Justice Center and non-NYS Justice Center investigations that deal strictly with client safety and reports.
• Experience with OMH (NYS Office of Mental Health), OCFS (NYS Office of Children and Family Services) or any other oversight agency of NYS.
• Knowledge and experience with HIPAA and other client record related legal requirements is also preferred.

Schedule: Monday - Friday

We are proud to offer a comprehensive benefits package that includes Medical, Dental, Vision, Flexible Spending Accounts, Paid Time off, paid holidays, a fantastic Employee Assistance Program through CapitalEAP, Group-Term Life Insurance, Short -Term Disability and much more!

Equinox, Inc is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.