Federal Account Manager/Customer Success in Remote at Akicita Federal, LLC

• Support day-to-day contract administration across multiple federal contracts and task orders.
• Track contract deliverables, deadlines, reporting requirements, option periods, modifications, and funding updates.
• Maintain organized contract files, including awards, modifications, invoices, correspondence, deliverables, staffing records, and compliance documentation.
• Assist with preparing monthly, quarterly, and ad hoc reports for government customers and internal leadership.
• Monitor contract requirements to ensure Akicita remains compliant with contract terms, labor categories, periods of performance, reporting schedules, and customer expectations.
• Coordinate with program managers, recruiters, HR, finance, and executive leadership to gather information needed for reports and contract updates.
• Support quality control tracking, including issue logs, corrective actions, customer feedback, and performance documentation.

• Assist with identifying new federal business opportunities through tools such as SAM.gov, GSA eBuy, GovWin, HigherGov, agency forecasts, and customer notices.
• Track upcoming recompetes, new solicitations, RFIs, sources sought notices, and proposal deadlines.
• Maintain a business development pipeline with opportunity status, due dates, agency contacts, contract values, NAICS codes, set-aside types, and next steps.
• Support capture research, including agency background, incumbent research, contract history, competitor analysis, and customer requirements.
• Assist with preparing capability statements, past performance summaries, teaming materials, and proposal support documents.
• Coordinate internal meetings related to business development, capture strategy, and proposal planning.
• Help collect and organize resumes, past performance examples, contract data, pricing inputs, and compliance documents for proposal submissions.
• Support outreach to teaming partners, subcontractors, recruiters, and potential clients as directed.
• Maintain organized BD records, including opportunity folders, submission documents, customer notes, and follow-up actions.

• Serve as a central coordination point between contract operations, business development, recruiting, HR, accounting, and executive leadership.
• Prepare meeting agendas, notes, action item trackers, and follow-up summaries.
• Help leadership monitor contract health, staffing status, reporting deadlines, and growth opportunities.
• Assist with internal dashboards, spreadsheets, trackers, and recurring reports.
• Support process improvement efforts related to contract tracking, BD pipeline management, reporting, and compliance documentation.

• Prior experience supporting federal contracts, government contracting operations, contract administration, or federal business development.
• Understanding of federal contracting terminology, including task orders, modifications, CLINs, periods of performance, deliverables, labor categories, and reporting requirements.
• Experience working with or supporting federal agencies, prime contractors, subcontractors, or government contracting teams.
• Strong organizational skills and ability to manage multiple deadlines across contracts and opportunities.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, including Excel, Word, Outlook, SharePoint, and Teams.
• Ability to create and maintain trackers, reports, spreadsheets, and organized document repositories.
• High attention to detail and ability to work in a compliance-driven environment.
• Ability to handle sensitive company, employee, pricing, and contract information with discretion.

• Experience with SAM.gov, GSA eBuy, GovWin, HigherGov, FPDS, USASpending, or similar federal opportunity platforms.
• Experience supporting healthcare, construction, professional services, staffing, IT, cybersecurity, or facilities-related federal contracts.
• Familiarity with 8(a), small business, tribal, or set-aside contracting environments.
• Experience assisting with proposal development, capture management, or business development pipeline tracking.
• Experience supporting contracts for agencies such as IHS, VA, DOI, BIA, DHS, DoD, HHS, or Treasury.

• Strong attention to detail and follow-through.
• Ability to work independently while coordinating with multiple departments.
• Comfortable operating in a fast-paced federal contracting environment.
• Strong writing and documentation skills.
• Ability to turn contract requirements into clear trackers, reports, and action items.
• Professional communication style with internal teams, government customers, and teaming partners.
• Problem-solving mindset and ability to anticipate deadlines before they become urgent.

Akicita Federal is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.