Associate Account Coordinator (Order Management) in Gurugram, Uttar Pradesh at AHEAD
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Job Description
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Manage Hatch Order Entry Process for Drop Ship Orders
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Accept and book all customer orders as follows:
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Flex: Order entry via Customer Order and verify and track inbound inventory to get received.
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Custom: Accept and book customer orders, to include verifying bookable documents are complete and accurate prior to booking
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Attend regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution.
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Assist Account Coordinators in collaborating with Product Engineering department to resolve engineering change request.
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Ensure data integrity of customer facing data in Signal/Salesforce systems to ensure error-proof data integrity prior to push-out to customer-facing Hatch portal.
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Perform other related duties as assigned and required by Customer Service Manager.
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*Other job duties as assigned
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Ability to become a trusted contact to internal and external clients.
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Ability to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partner.
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Strong verbal and written communication skills.
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Ability to easily build rapport at all levels with both internal and external clients
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High level of attention to detail and exceptional organizational skills
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Excellent time management and multi-tasking skills.
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Ability to adapt and react to quick changes.
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Ability to work independently on projects.
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Ability to work effectively and efficiently under pressure.
Physical Requirements
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Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
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Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.