Head of Clinical Operations / Nurse Manager in New York, New York at Sensorum Health

Head of Clinical Operations / Nurse Manager JD
Help Build the Future of Proactive HealthcareSensorum is building an AI-powered sensor network that helps identify and de-escalate chronic disease exacerbations in the home before they result in avoidable hospitalizations. We partner with healthcare organizations to proactively identify patients at risk and intervene earlier, helping patients remain healthier at home while reducing avoidable utilization. As we continue to grow, we are seeking a Head of Clinical Operations to help build and scale the clinical infrastructure that supports our model.
The OpportunityThis is not a traditional clinical management role. You will serve as the operational leader for Sensorum's clinical programs, helping ensure clinical quality, workflow consistency, and scalable delivery as we grow. You will work closely with Operations, Product, Engineering, Customer Success, and our physician leadership to build clinical systems that are both high-quality and operationally efficient.
This role is ideal for someone who enjoys operating at the intersection of:

• clinical care,
• technology,
• operations,
• and healthcare innovation.

What You'll Own
Clinical Operations & Leadership

• Own the day-to-day clinical operations function and serve as the operational leader for Sensorum's clinical team
• Recruit, interview, onboard, and develop a high-performing clinical team
• Foster a culture of clinical excellence, accountability, and continuous learning
• Partner with Operations leadership on clinical staffing strategy as the company scales

Clinical Quality, Training & Professional Development

• Design and lead Sensorum's clinical onboarding and training program
• Develop ongoing education, coaching, and competency assessment programs
• Conduct QA reviews of clinical documentation, patient interactions, and escalations
• Establish performance standards and continuous quality improvement initiatives
• Ensure clinical consistency across the organization through standardized training and coaching

Clinical Program Development

• Own the development and continuous refinement of Sensorum's clinical programs
• Translate emerging clinical evidence, customer needs, and operational learnings into improvements to our care model
• Evaluate program outcomes and identify opportunities to improve clinical effectiveness
• Partner with physician leadership to evolve our clinical offerings over time

Clinical Protocols & Decision Support

• Develop, maintain, and continuously refine clinical protocols, workflows, and escalation pathways
• Partner with physician leadership to ensure protocols reflect current clinical best practices
• Help operationalize clinical guidelines into scalable workflows
• Support the development of clinical decision support and AI-enabled workflow tools

Product & Workflow Innovation

• Serve as the primary clinical partner to Product and Engineering
• Translate clinical requirements into scalable technology solutions
• Help shape future workflow automation, clinical tooling, and AI-enabled operational capabilities
• Ensure technology enhances both clinical quality and operational efficiency

Customer & Clinical Partnership

• Support enterprise customer implementations and clinical onboarding
• Participate in customer-facing clinical discussions and serve as a trusted clinical advisor
• Help customers understand Sensorum's clinical model and best practices
• Partner with Customer Success to ensure clinical programs are successfully adopted and continuously improved

What We're Looking ForWe are looking for a clinician-operator who is equally comfortable discussing patient care, operational workflows, and technology-enabled healthcare delivery.
You may come from backgrounds such as:

• Clinical Operations
• Care Management
• Population Health
• Virtual Care
• Digital Health
• Clinical Program Management
• Healthcare Operations

Qualifications:

• Clinical licensure as RN, NP, PA, or equivalent clinical professional
• 7+ years of clinical and/or healthcare operations experience
• Experience building or scaling clinical programs
• Experience working cross-functionally with product and engineering teams preferred
• Strong operational and process design instincts
• Comfortable working in ambiguity and building systems from scratch
• Excellent communication and stakeholder management skills
• Experience in high-growth healthcare technology environments preferred

You'll Thrive Here If You

• Enjoy building more than maintaining
• Like solving operational problems through systems and workflows
• Are energized by healthcare innovation
• Can balance clinical quality with operational scalability
• Enjoy collaborating across clinical, business, and technical teams

Why SensorumWe believe healthcare organizations can deliver better outcomes through a combination of proactive care, intelligent workflows, and technology-enabled operations. We are building a lean, high-impact team focused on creating meaningful change in healthcare while maintaining operational excellence and clinical integrity.