Case Manager - (Criminal Justice - Client Monitoring) - Dallas in Dallas, Texas at Sentinel Offender Services, LLC

For over 30 years, Sentinel Offender Services has provided community-based, offender-funded monitoring services across North America. Working with law enforcement, community corrections agencies and the court system, we provide customized offender management solutions that help to reduce recidivism and improve reentry success. These solutions combine electronic monitoring technology, alcohol and substance abuse testing, and community-based offender management programs.

Sentinel Offender Services was recently acquired by Allied Universal and will integrate into Allied Universal Electronic Monitoring in December 2026. Candidates joining our team prior to the integration will initially be hired as Sentinel employees under Sentinel’s current employment and benefit programs and will transition to Allied Universal Electronic Monitoring as part of the December integration. This is an exciting time to join our team as we bring together Sentinel’s decades of industry experience with the resources and reach of Allied Universal.

Job Type: Full-Time

Schedule: Monday - Friday / 8:00AM - 4:30PM

Pay: $20.00/hr

Benefits:

Health InsurancePaid Time OffDental InsuranceVision InsuranceEmployee Assistance Program

Definition

The Case Manager provides a service to the contracted Department by handling an assigned caseload of offender’s serving an alternative sentence of electronic monitoring and is primarily responsible for the comprehensive case management and enforcement of restrictions that are ordered by the Court, Probation, Parole, or Sheriff’s Department.

Essential Functions

Responsible for participant’s program orientation. Effectively communicates the program rules, regulations and contract requirements of their sentence.Reviews participant’s financial information for fee assessment. Determines the daily rate that the participant will be responsible for paying while on the program.Sets the guidelines and requirements for the participant while on the Electronic Monitoring program by detailing permitted activities and setting schedule for electronic monitoring.Conducts weekly or bi-weekly participant compliance appointments to collect, review and interpret participant activity documentation; review participant activity reports to determine that participant is in compliance with sentencing guidelines meeting the regulations of program and sentence; collects program fees or may make adjustment to daily rate as needed; verifies and/or adjust participant activity schedule as needed; prepares reports and notices for case file and sentencing department.Reviews and interprets daily participant exception reports, investigating participant activity that is not in compliance with their sentence.Install or visually inspect electronic monitoring equipment being used by participant.Testify in court for participants that have not met the requirements of the program.Administer required drug testing.Maintain an auditable case file for all participants under their management.Attend Court to enroll and instruct court order participants in the Supervised Release Program.Requirements

Two years’ experience in criminal justice or related field; education accepted in lieu of experience.Must successfully pass criminal background investigation and drug screening.Education

Associate degree preferred. High School Diploma required.Knowledge + Skills + Abilities

Basic computer skillsA reliable form of transportation to ensure job attendancePractice time management to meet tight deadlines due to program equipment installation requirementsMust be able to work flexible work schedules if neededMust be able to communicate effectively with Department Personnel, Judges and Program Participants as well as Sentinel personnelEffective customer service skillsAbility to work independently and maintain an effective and efficient level of serviceAbility to prepare written reports and maintain accurate records

Sentinel Offender Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Sentinel Offender Services management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.