Director of Community Outreach in Camp Pendleton, California at Armed Services YMCA of The U S A

FLSA Status: Non-Exempt, Full-time
Direct Reporting: Executive Director
Location: Camp Pendleton, CA
Salary Range: $25.14 - $27.49 per hour

Summary:
Reporting to the Executive Director, the Director of Community Outreach plays a pivotal role in managing community outreach initiatives and overseeing volunteer development.

Essential Duties and Responsibilities:
Community Engagement:

• Foster and maintain positive relationships with funding sources, community organizations, and influential leaders to support the organization’s mission.
• Develop and execute communication and outreach strategies designed to engage military constituents effectively.
• Represent the Armed Services YMCA as an ambassador by speaking at community events, meetings, and other engagements to promote the organization’s mission, programs, and services and increase awareness of its impact on military members and their families.
• Develop and maintain partnerships with community organizations and corporate partners to foster collaboration, expand outreach opportunities, and strengthen support for the organization’s mission and programs.

Volunteer Development:

• Develop, promote, and coordinate volunteer opportunities that support the organization’s programs, services, and operational needs.
• Recruit, interview, screen, and place volunteers based on organizational needs, role requirements, and individual skills and interests.
• Coordinate volunteer onboarding, orientation, and training to ensure volunteers understand their responsibilities, organizational expectations, and applicable policies and procedures.
• Coordinate with department directors and supervisors to support volunteer assignments, monitor performance, provide guidance, and address volunteer concerns.
• Maintain accurate volunteer records, including applications, assignments, training completion, service hours, and participation statistics, and prepare timely reports as needed.
• Develop, maintain, and implement volunteer policies, procedures, position descriptions, and performance standards in accordance with organizational guidelines.
• Develop and implement volunteer recognition and appreciation initiatives to acknowledge contributions and support volunteer engagement and retention.
• Monitor and evaluate volunteer program effectiveness, identify opportunities for improvement, and implement changes to strengthen program outcomes.
• Build and maintain relationships with local volunteer organizations, schools, businesses, and community groups to expand volunteer recruitment and encourage ongoing participation.
• Maintain regular communication with volunteers to share updates, provide support, gather feedback, and promote continued engagement.
• Ensure volunteer activities comply with applicable organizational policies, safety requirements, confidentiality standards, and screening procedures.

Other Duties & Responsibilities:

• Collaborate with the Executive Director to develop and manage the annual budget, monitor expenditures, and recommend adjustments as needed.
• Prepare and present monthly reports on outreach activities, volunteer engagement, partnerships, and program performance at Board of Management meetings.
• Ensure timely compliance with National Headquarters policies, directives, reporting requirements, and organizational initiatives.
• Maintain accurate records and documentation in accordance with organizational policies and procedures.
• Support organizational goals and perform other duties assigned by the Executive Director.
• Adhere to all Armed Services YMCA employee guidelines and professional standards.

EDUCATION AND EXPERIENCE

• Minimum of two years of college coursework and two years of equivalent combination of education and relevant experience in volunteer management, nonprofit operations, community engagement; a bachelor’s degree in Nonprofit Management, Human Services, Communications, Public Relations, Social Work, or a related field and two or more years of comparable experience preferred. Military service program experience highly desirable.
• Equivalent combinations of education and experience may be considered.
• At least one year of supervisory or leadership experience.
• Reliable and available to work flexible hours, including evenings, weekends, and holidays, and travel as needed.
• Successful completion of a drug test and background check required.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrates professionalism, integrity, sound judgment, critical thinking, and effective problem-solving skills.
• Strong interpersonal and people skills, with the ability to build positive relationships, communicate effectively, and work respectfully with individuals from diverse backgrounds, age groups, and experiences.
• Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
• Excellent verbal, written, and public speaking skills, with the ability to communicate the organization’s mission, programs, and services clearly and confidently to diverse audiences.
• Ability to build trust, motivate and engage volunteers, collaborate with community partners, and maintain positive working relationships with employees, volunteers, and external stakeholders.
• Ability to handle sensitive situations, address concerns, and resolve conflicts professionally, tactfully, and constructively.
• Self-motivated, enthusiastic, and adaptable team player who works effectively both independently and collaboratively across departments.
• General understanding of nonprofit organizational practices, community engagement, and volunteer program management.
• Familiarity with volunteer management software and recordkeeping systems, or the ability and willingness to learn new tools to support volunteer recruitment, tracking, engagement, and retention.

PHYSICAL, MENTAL & ENVIRONMENTAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to:

• Work in an office setting with occasional travel to other locations in San Diego County.
• Sit, stand, walk, bend, kneel and use hands, arms and legs for dexterity, balance, and climb stairs frequently. Must be able to sit for prolonged periods.
• Occasionally lifts, carries, and balances objects weighing up to 50 pounds.
• Pull and pushes objects such as file drawers and supplies.
• Prioritizes and multi-tasks work and projects requiring good memory, concentration, and analytical thinking.

The noise level in the work environment is usually quiet.

Military spouses, veterans and military affiliated job seekers encouraged to apply.

Armed Services YMCA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ASYMCA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. ASYMCA encourages applicants of all ages.

Armed Services YMCA acknowledges the minimal use of artificial intelligence (AI) technology in our initial recruitment stages. All AI use is coupled with human review and is designed to assist our team in building efficiencies and excelling at focusing on timeliness and communication in our hiring process. Our hiring teams thoroughly evaluate skills and qualifications and make all final hiring decisions.