Account Manager - In Office or Hybrid in Madison, Wisconsin at Auxiant

https://www.auxiant.com/

Auxiant’s Mission Statement and Core Values

Mission:
An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values: Independent Solutions. REAL Results
Respect
Empowerment
Agility
Leadership

Be part of a growing and prospering company as an Account Manager. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.

Job Summary:

• Consult with assigned clients on issues regarding their self-funded health plan, including claim processing, renewals, enrollment, service levels, contracts, plan documents, amendments, etc.
• Communicate with external customers (group contacts, employees, vendors, brokers) and internal team members (claims, enrollment, accounting, stop loss, compliance and marketing).
• Respond to client requests in a quality and timely manner.

Essential Functions:

• Work closely with sales consultants to transition new clients to Auxiant.
• Handle essential functions on client renewals.
• Develop and maintain positive client relations to ensure business retention.
• Proactively monitor customer satisfaction through regularly scheduled communications (i.e., enrollment meetings, service visits, telephone contact, or written correspondence).
• Develop, recommend, and implement appropriate actions as needed to resolve client dissatisfaction.
• Educate and update clients about Auxiant’s services and products.
• Ensure internal and external documents are prepared to be in compliance with the Plan (i.e., plan document, amendments, transmittals, administrative agreements, etc.).
• Interact with external customers in a social setting.

Nonessential Functions:

• Other duties as assigned or appropriate

Education/Qualifications:

• Knowledge of self-funded or fully-insured health plans (HIPAA, DOL regulations, ERISA, medical terminology and claims processing preferred but not required).
• PC skills including Microsoft Office suite of products (Outlook, Excel, Word and PowerPoint).
• Previous experience in a professional office environment.
• Previous experience with customer relations.
• Excellent interpersonal, written/verbal communication and presentation skills.
• Ability to multi-task.
• Willingness to travel as needed.
• Valid driver’s license.
• Bachelor’s degree and 2-4 years related experience; or equivalent combination of education and experience.
• Insurance license to be obtained.

Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more