Clinic Manager in La Habra, California at VCC: The Gary Center - La Habra

At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most.

As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.

✨ Benefits include:
✅ Competitive compensation & benefits
✅ Medical, dental, vision
✅ Company-paid life insurance
✅ Flexible spending accounts
✅ 403(b) retirement plan

• 🏅 Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.

• Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.

• A robust training & development culture to help you grow and advance your career.

• A workplace built on respect, collaboration and passion for care.

Patient Service Representatives, Medical Assistants, Surgery Scheduler, Care Coordinator, Patient Flow Supervisor and Prenatal Manager

Essential Job Functions

• Provide direct supervision to the above-referenced employees
• Select, orient and train employees and evaluate job performance
• Assign and complete job assignments and work schedules for staff and clinicians
• Monitor time and attendance of employees including the approval and coverage arrangement for time off; monitor time and attendance of clinicians
• Coordinate the function of the clinic and ensure that all patients are treated in a timely, professional and courteous manner and ensure customer satisfaction
• Ensure adequate coverage and mix of clinicians and support staff for clinical service delivery; arrange for coverage as necessary to maintain services as needed when clinicians and staff are on leave
• Set up and maintain monthly clinician schedule
• Maintain knowledge of the appointment schedule; review scheduling of site on a daily basis; review availability of appointments to assist in accommodating patients who request services throughout the day; coordinate access to care with Clinic Managers at all sites; monitor to assure that all patients are reminded on the day before their scheduled appointment
• Periodically review registration paperwork to assure that all charts, forms and reports are available prior to the patient visit; ensure that staff is assessing patient eligibility for programs and assign staff to assist patients with paperwork to determine which programs benefit the patient
• Observe and monitor patient flow activities throughout the day to ensure that patients are seen in a timely fashion; communicate to staff and patients any delay in serving patients and assist staff in expediting patient care
• Act as an advocate for patients by communicating patient needs and concerns about their care, treatment or delay in care to staff, management and clinicians; seek resolution to concerns; act as patient ombudsman
• Monitor all patient care staff for appropriate customer service behavior; provide feedback on performance to staff members’ direct supervisors, and participate in development of corrective action plan to improve customer service
• Maintain knowledge of all aspects of the clinic operations and the duties of MSR-reception, appointments, Medical Records, Medical Assistant, Case Management, and HIV and Family Planning Counseling; fill in to provide assistance with patient flow as needed
• Update employees on all clinic programs by providing information, direction and monitoring of procedural changes; ensure all staff has received adequate training and supervision in changes and that all memos are noted and initialed
• Monitor "Failed Appointments" and follow up according to protocol
• Inform employees of in-services and meetings and arrange coverage for staff to attend meetings as needed
• Record and report any unusual occurrences or incidents; utilize the "variance report" correctly
• Prepare productivity, goals & objectives and other pertinent reports on a timely basis; utilize information generated from the reports to prepare corrective action plans and manage daily operations
• Promote employee and patient safety needs and communicates these needs and recommendations as indicated; utilize appropriate problem solving techniques
• Resolve patient and staff complaints; monitors patient satisfaction survey and time studies
• Communicate between all shifts to ensure that all instructions are followed
• Arrange and conduct staff meetings on a regular basis
• Participate in Operations related meetings and serves on various committees as assigned
• Participate in program planning
• Take part in clinic activities to increase employee morale and maintain a good humored perspective
• Have knowledge of and utilize appropriately all of the programs within the clinic and oversee patient placement within these programs
• Be available as a resource person for all staff and patients
• Update employees on all clinic programs by providing information, direction and monitoring of procedural changes; ensure all staff have received adequate training and supervision in changes
• Participate in reengineering efforts by providing input, implementing changes, and maintaining new procedures; provide continued monitoring of changes
• Assist with the development of protocols and policies and procedures
• Ensure compliance with DHS licensing and regulations
• Assist in the preparation of the clinic for audits and site visits
• Assist in monitoring all programs for compliance
• Arrange for equipment repairs and ensures calibration is done according to schedule
• Enhance professional growth and development through participation in educational programs, current literature review, in-service meetings and workshops
• Support the vision, mission and goals, and demonstrate a commitment to the values, of the organization
• Perform other duties as directed

Minimum Qualifications

• Minimum four years’ experience in a clinical management experience
• Minimum two years’ experience working in OB and/or women’s health
• Minimum four years’ experience and training in clinical systems
• CPR Certification (BLS Child, Infant, Adult)
• Valid California driver’s license, current vehicle insurance, and reliable transportation

Preferred Qualifications

• Medical Assistant or LVN certification/experience
• Bilingual English/Spanish

Required Skills/Knowledge/Abilities

• Knowledge of community health centers, and public assistance programs, state and federal regulations and managed care systems
• Strong experience with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities

Preferred Skills/Knowledge/Abilities

• Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred

Pay Rate

• $82,000 - $92,000 Depending On Experience