Nursing Manager in San Juan Capistrano, California at Mission Hospital Camino Health Center

Direct Patient Care

• Responsible for triage of urgent care or hospital follow patients via telephone, patient portal, nurse advice line, or in-person, following standard protocol established by the Chief Medical Officer.
• Dispenses and/or administers medications orally or by injection as ordered by medical providers and according to established policies and procedures, and documents as appropriate.
• Provides patient education, individual and group sessions, as directed by medical providers.
• Counsels and provides patients with community resource assistance.
• Performs suture removal or wound care following standardized procedures.
• Calls in prescription refill orders as directed by medical providers.
• Informs patients of abnormal lab reports, additional tests needed, health education, or community referrals as directed by medical providers.
• Responsible for submitting Confidential Morbidity Reports to Orange County Health Care Agency as needed and directed by medical providers.
• Advise Clinic Managers about recommended immunization policies, clinical procedures, and training for Medical Assistant staff, as needed.
• Responsible for performing and monitoring Medical Assistant and Lab Technician competencies and skill testing on a regular basis.
• Responsible for monthly monitoring of clinic emergency equipment (i.e. oxygen, emergency kit, and AED) at all sites.

Population Management for High Risk Patients

• Oversees the use of case management and population health management techniques to effectively coordinate patient care with an aim of reducing unnecessary hospital emergency department utilization.
• Leads collaboration efforts with local hospitals and Camino Care Teams to facilitate timely care transitions for patients.
• Supervises outreach to new patients who have identified Camino as their primary care provider and complies with CalOptima screening guidelines for all age groups.
• Oversees the coordination of health care and enabling services for high risk patients.
• Responsible for coordinating, organizing, and monitoring of HEDIS activities in collaboration with the Quality Improvement Manager.
• Oversees the timely submission, documentation, and follow-up of Breast Cervical Cancer Treatment Program patients.

Care Coordination

• Responsible for daily supervision, annual performance evaluation, training, and development of Care Coordinators.
• Develops and conducts routine Care Coordination Department meetings.
• Oversees the development of Care Coordination Department policies, procedures and metrics, in collaboration with the Quality Improvement Manager and Clinic Managers.
• Responsible for the timely submission, authorization, and follow-up of referrals to specialty care, community resources, and/or other health care providers.
• Maintains relationships and positive communication with specialty care providers, health plans, hospitals, and other health care networks.

Laboratory Services

• Ensures the health center’s laboratory services are provided in adherence to all prevailing laws and regulations.
• Ensures that laboratory services are delivered in a values based manner and that health center policies and procedures governing laboratory services are adhered to.
• Provides general oversight, supervision, and training of the Lab Technicians.
• Ensures that all laboratory equipment in properly calibrated and performs periodic testing to ensure equipment is working functioning at an optima level.
• Supports the Lab Technicians in resolving complex issues and non-routine challenges.
• Provides guidance to the Lab Technicians in managing technical, quality and administrative tasks with contracted laboratory vendors.

Patient Relations

• Performs all duties and responsibilities within the values and professional framework of the philosophy of Camino Health Center.
• Works cooperatively with co-workers, providers, volunteers, students and patients.
• Provides positive, supportive, and caring behavior in all communication to patients, visitors and staff.
• Adheres to the policies, procedures, and standards of Camino Health Center.

Additional Responsibilities:

• Performs other duties as assigned by supervisor

Knowledge / Skills / Abilities: List the knowledge, skills, and abilities required to perform the essential functions of this position.

• Work collaboratively with people of all ages, social, and ethnic backgrounds
• Work independently and as part of a team
• Excellent time management skills with the ability to simultaneously manage multiple projects/tasks and meet deadlines.
• Ability to work in a fast paced environment
• Excellent oral and written communication; basic math skills
• Proficient in using computer and office equipment
• Ability to convey a sense of confidence and trust to all patients
• Ability to relate well to other health professionals and support staff
• Ability to carry out administrative and patient support services
• Ability to maintain patient confidentiality